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FragranceX Reviews - 9,355 Review - 9.2/10

Dec 4, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 181 - 200 of 9,355

Matrixya

Site Experience Feedback

Nov 29, 2024

It is very simple and easy

Jodes

Site Experience Feedback

Nov 29, 2024

Great prices. Fantastic range. Will shop from here again.

Netz

Site Experience Feedback

Nov 29, 2024

I shop on line daily. This website is as good as ANY. I purchase frequently and I have NEVER had anything less than a 5 Star 🌟 expect at Fragrance X. Thank you!

Weebop

Site Experience Feedback

Nov 29, 2024

Very easy

Judnick

Site Experience Feedback

Nov 29, 2024

Had a very good experience found every thing I was looking for less then 10 minutes.

Steph

Site Experience Feedback

Nov 29, 2024

The experience was good, search worked well.

Bree

Site Experience Feedback

Nov 18, 2024

The overall experience was great prices were great and the delivery time were great.

Rere

Site Experience Feedback

Nov 29, 2024

Overall a great experience

friend

Site Experience Feedback

Nov 29, 2024

very good

Happy shopper

Site Experience Feedback

Nov 29, 2024

Good perfume site

Rico

Site Experience Feedback

Nov 28, 2024

Aok

Caz

Site Experience Feedback

Nov 28, 2024

Easy ordering experience today.. Always happy with Fragrance X

Baybabe_nz

Site Experience Feedback

Nov 28, 2024

I knew what I wanted and where to find it as I’d been to this site a week ago.

Nikki

Site Experience Feedback

Nov 28, 2024

Good

5683

Site Experience Feedback

Nov 28, 2024

Love the selection

Crunch07

Site Experience Feedback

Nov 28, 2024

I initially placed my order before the weekend, but was never notified that the order didn't go through. I was inquisitive to see if the prices had changed since I ordered (they had not), then I noticed that the order was cancelled. Thus the reordering began.

Aunt May

Site Experience Feedback

Nov 28, 2024

Very good that’s all I can say.

J

Site Experience Feedback

Nov 28, 2024

Good, and I hope the product is original as advertised and promoted by fellow customers.

Ort

Site Experience Feedback

Nov 28, 2024

Excellent experience. Easy use of website

Kaybee

Site Experience Feedback

Nov 28, 2024

Great options, love that they have samples, wish they had more samples of different fragrances.