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FragranceX Reviews - 9,355 Review - 9.2/10

Dec 3, 2024
FragranceX.com carries over 15,000 brand name fragrances, skincare and cosmetics at up to 80% off retail prices. Over 1,000,000 happy customers and free shipping worldwide!
Circle of Excellence - FragranceX

2022
Winner

Circle of
Excellence

15 years

FragranceX Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for FragranceX

Showing 161 - 180 of 9,355

Nesto

Site Experience Feedback

Nov 29, 2024

Deals are amazing, the website UI can be updated to be a bit more user friendly

DK

Site Experience Feedback

Nov 29, 2024

Website is easy to use

Malugi

Site Experience Feedback

Nov 29, 2024

Great

Online Shopper

Site Experience Feedback

Nov 29, 2024

Question not apply

Jay

Site Experience Feedback

Nov 29, 2024

It’s very good as always

Sashii

Site Experience Feedback

Nov 06, 2024

It was great. Wish there was more reasonable shipping options

Nato

Site Experience Feedback

Nov 29, 2024

Good experience

Jackie

Site Experience Feedback

Nov 29, 2024

Pleased I was able to charge thru Amazon. SSaved me getting up to get credit card out.

Geffrard cius

Site Experience Feedback

Nov 29, 2024

Geffard

Blanca

Site Experience Feedback

Nov 29, 2024

It good

GizmoBert

Site Experience Feedback

Nov 29, 2024

Good

Issy

Site Experience Feedback

Nov 29, 2024

Super good

Susan

Site Experience Feedback

Nov 29, 2024

Easy

Jamaica ute

Site Experience Feedback

Nov 29, 2024

Great

Online Shopper

Site Experience Feedback

Nov 29, 2024

N/A

Antonio

Site Experience Feedback

Nov 29, 2024

My experience with FragranceX overall was 10/10. Loved it! Would recommend to anyone.

LadyB

Site Experience Feedback

Nov 29, 2024

Well being that, it is Black Friday, I expected some more discounts. It is the same.

payback

Site Experience Feedback

Nov 29, 2024

I like it

Meggs

Site Experience Feedback

Nov 29, 2024

Not to impressed everytime I try n order u always stop it from going through! Ypur site does n it pisses me off! Also too long to arrive...to my home!

Grungeprophet82

Post-Delivery Feedback

Nov 29, 2024

The order process was simple, the product I wanted was readily available, and the fragrances I purchased was a beautiful scent!