FireFold Reviews - 167 Reviews - /10
2017
Winner
Circle of
Excellence
6 years
FireFold Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
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Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for FireFold
Showing 61 - 80 of 167
Jim
Post-Delivery Feedback
Apr 12, 2024
Customer service is great
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
JDHutson
Post-Delivery Feedback
Apr 12, 2024
Good price on the products I ordered. Reason for review is because it took nearly 2 weeks to arrive.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Apr 11, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From FireFold
Thanks so much!
Robert
Post-Delivery Feedback
Apr 09, 2024
Everything arrived to me on time. The spools that my wire came on( 1000 ft spools 3x) were broken during shipping and I was lucky I was able to salvage the wire on the spool. The simple packaging for such a heavy box of wire was not adequate even for in state shipping, as I'm in NC. That's my only complaint. More durable spools or more durable shipping packaging. Even if you have to charge a little for shipping or for the spool.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Dave
Site Experience Feedback
Apr 09, 2024
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 07, 2024
Everything came but the three foot patch cables were the wrong ones. Unfortunately there was not time to exchange them before the job.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Satisfied 1st time shapper.
Site Experience Feedback
Apr 07, 2024
All good, especially in terms of finding exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thanks so much! We appreciate it!
MRW52
Site Experience Feedback
Apr 07, 2024
Easy to use web site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From FireFold
Thanks so much!
Online Shopper
Site Experience Feedback
Apr 03, 2024
Website cleared key information repeatedly - had to re-fill my phone number at least 3 times.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
From FireFold
I'm so sorry this happened! Our customer service team is always ready to help if you run into trouble in the future.
Online Shopper
Post-Delivery Feedback
Apr 02, 2024
Firefold is 100% reliable. The website is easy to navigate and delivery is always on-time. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great Place to buy
Site Experience Feedback
Apr 01, 2024
Been ordering networking cable from Firefold for years now. Never an issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thanks so much! We appreciate your business!
UNHAPPY CUSTOMER
Post-Delivery Feedback
Mar 28, 2024
Products that are on back order or not available should either not be listed for sale or have a checkbox to be notified when they are available. Placing an order and expecting it to be delivered and then finding out days later it is not available puts your customer in a panic mode to find the product elsewhere. Not a good or warm fuzzy feeling to make more purchases or recommend FireFold.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 5
- Customer Support: 4
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 28, 2024
this is too much...al Il bought was a male/male connecting cable! So the best part of dealing with your phone was that you had what I needed, made it easy to order, and delivered it properly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tippy63
Site Experience Feedback
Mar 28, 2024
While checking out the site didn't ask for a billing address and just used my shipping address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
I'm so sorry this happened! We do have a box that asks if the billing and shipping address are different. If you check the box, it gives you the option to input the billing address. Let us know if we can help in the future!
Online Shopper
Post-Delivery Feedback
Mar 24, 2024
I'm Happy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
jaazielflores
Site Experience Feedback
Mar 22, 2024
everything las ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Awesome, thank you!
MG
Site Experience Feedback
Mar 21, 2024
The site is very convenient for the electronics projects
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thanks so much! Glad we had what you needed!
Delta Dart
Site Experience Feedback
Mar 14, 2024
A fine job as expected. You are the best provider of computer/audio/video I have ever delt with. Thanks for the great job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thanks so much! We greatly appreciate the kind words!
RNOASIS
Site Experience Feedback
Mar 20, 2024
Easy and quick site for shopping and checkout procedure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you so much!
Bargain Hunter
Site Experience Feedback
Mar 18, 2024
"Exceptional experience shopping on Firefold's website! From browsing to checkout, every step was seamless and enjoyable. The website's layout is user-friendly, making it easy to find exactly what I needed. The product descriptions were thorough, helping me make informed decisions. Plus, the checkout process was quick and hassle-free. My previous order arrived promptly and in perfect condition, exceeding my expectations. Firefold sets a high standard for online shopping experiences. I'll definitely be returning for future purchases!"
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thanks so much! We appreciate the kind words and review! We're lucky to have a customer like you!