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FireFold Reviews - 167 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 61 - 80 of 167

Jim

Post-Delivery Feedback

Apr 12, 2024

Customer service is great

JDHutson

Post-Delivery Feedback

Apr 12, 2024

Good price on the products I ordered. Reason for review is because it took nearly 2 weeks to arrive.

Bob

Site Experience Feedback

Apr 11, 2024

Good

From FireFold

Thanks so much!

Robert

Post-Delivery Feedback

Apr 09, 2024

Everything arrived to me on time. The spools that my wire came on( 1000 ft spools 3x) were broken during shipping and I was lucky I was able to salvage the wire on the spool. The simple packaging for such a heavy box of wire was not adequate even for in state shipping, as I'm in NC. That's my only complaint. More durable spools or more durable shipping packaging. Even if you have to charge a little for shipping or for the spool.

Dave

Site Experience Feedback

Apr 09, 2024

na

Online Shopper

Post-Delivery Feedback

Apr 07, 2024

Everything came but the three foot patch cables were the wrong ones. Unfortunately there was not time to exchange them before the job.

Satisfied 1st time shapper.

Site Experience Feedback

Apr 07, 2024

All good, especially in terms of finding exactly what I was looking for.

From FireFold

Thanks so much! We appreciate it!

MRW52

Site Experience Feedback

Apr 07, 2024

Easy to use web site

From FireFold

Thanks so much!

Online Shopper

Site Experience Feedback

Apr 03, 2024

Website cleared key information repeatedly - had to re-fill my phone number at least 3 times.

From FireFold

I'm so sorry this happened! Our customer service team is always ready to help if you run into trouble in the future.

Online Shopper

Post-Delivery Feedback

Apr 02, 2024

Firefold is 100% reliable. The website is easy to navigate and delivery is always on-time. Highly recommend!

Great Place to buy

Site Experience Feedback

Apr 01, 2024

Been ordering networking cable from Firefold for years now. Never an issue

From FireFold

Thanks so much! We appreciate your business!

UNHAPPY CUSTOMER

Post-Delivery Feedback

Mar 28, 2024

Products that are on back order or not available should either not be listed for sale or have a checkbox to be notified when they are available. Placing an order and expecting it to be delivered and then finding out days later it is not available puts your customer in a panic mode to find the product elsewhere. Not a good or warm fuzzy feeling to make more purchases or recommend FireFold.

Online Shopper

Post-Delivery Feedback

Mar 28, 2024

this is too much...al Il bought was a male/male connecting cable! So the best part of dealing with your phone was that you had what I needed, made it easy to order, and delivered it properly.

Tippy63

Site Experience Feedback

Mar 28, 2024

While checking out the site didn't ask for a billing address and just used my shipping address.

From FireFold

I'm so sorry this happened! We do have a box that asks if the billing and shipping address are different. If you check the box, it gives you the option to input the billing address. Let us know if we can help in the future!

Online Shopper

Post-Delivery Feedback

Mar 24, 2024

I'm Happy

jaazielflores

Site Experience Feedback

Mar 22, 2024

everything las ok

From FireFold

Awesome, thank you!

MG

Site Experience Feedback

Mar 21, 2024

The site is very convenient for the electronics projects

From FireFold

Thanks so much! Glad we had what you needed!

Delta Dart

Site Experience Feedback

Mar 14, 2024

A fine job as expected. You are the best provider of computer/audio/video I have ever delt with. Thanks for the great job.

From FireFold

Thanks so much! We greatly appreciate the kind words!

RNOASIS

Site Experience Feedback

Mar 20, 2024

Easy and quick site for shopping and checkout procedure

From FireFold

Thank you so much!

Bargain Hunter

Site Experience Feedback

Mar 18, 2024

"Exceptional experience shopping on Firefold's website! From browsing to checkout, every step was seamless and enjoyable. The website's layout is user-friendly, making it easy to find exactly what I needed. The product descriptions were thorough, helping me make informed decisions. Plus, the checkout process was quick and hassle-free. My previous order arrived promptly and in perfect condition, exceeding my expectations. Firefold sets a high standard for online shopping experiences. I'll definitely be returning for future purchases!"

From FireFold

Thanks so much! We appreciate the kind words and review! We're lucky to have a customer like you!