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FireFold Reviews - 166 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 101 - 120 of 166

Ed

Site Experience Feedback

Feb 21, 2024

Easy transaction for wire...at a great price. Emily was very helpful at checkout.

From FireFold

Emily is fantastic! We're so glad she was able to help you. Thanks!

silar

Site Experience Feedback

Feb 18, 2024

Nice to find this uncommon product

From FireFold

Glad we had what you needed! Thanks for shopping with us!

Maxx

Site Experience Feedback

Feb 06, 2024

Very easy to purchase and good prices

From FireFold

Thanks so much!

Slippery00

Site Experience Feedback

Feb 07, 2024

1st purchase...will update review after I receive product


Post-Delivery Feedback

Feb 15, 2024

Shipping was before expected date...product was as described...Firefold gets a 10 for every aspect of my product purchase...

From FireFold

Let us know if you need anything or have any questions!

Oldfarmer

Site Experience Feedback

Feb 07, 2024

Firefold says they will give you a bulk price on order items I have chosen but I have never seen where or how to add that on an order I have placed?


Post-Delivery Feedback

Feb 15, 2024

Like all my ratings proceeding this question, I really like the speed and accuracy of my order. I REALLY, REALLY like the ability of being able to talk to a live person and not a computer-generated Chat room that always seems to be difficult to get your questions answered. The only problem I have had with all my orders is that if you order in buck and should receive a discount on tour purchase, I always have to make a call to have the bulk price added. It is always taken care of right away though. I'm not sure if it is my mistake and I haven't seen or noticed a certain button to click on, but I have scanned the checkout pages very closely but still can't seem to find the area to click.

From FireFold

Hello! The discount is added on at the end when you go to check out. Reach out to our customer service team if you don't see it showing up when you go to check out! Thanks!

D Free

Site Experience Feedback

Feb 15, 2024

Excellent experience, as always! Thank you

From FireFold

Thank you for being a returning customer!

Dogismon

Post-Delivery Feedback

Feb 14, 2024

Exactly as expected

Ray1

Site Experience Feedback

Feb 04, 2024

Very easy to find the part I was looking for and checkout was quick and easy.


Post-Delivery Feedback

Feb 12, 2024

I placed my order and it was delivered in 4 days. Very impressed with how easy it was to place my order on line.

From FireFold

That's great to hear! Thank you!

bambam

Site Experience Feedback

Feb 06, 2024

good prices

From FireFold

Thank you!

Online Shopper

Post-Delivery Feedback

Feb 05, 2024

Everything was exactly as expected

RV Tech in FL

Site Experience Feedback

Jan 26, 2024

Great to find this product - but wish they had a wiring diagram with this connector, kinda hoping it's what I need.


Post-Delivery Feedback

Feb 04, 2024

They had an unusual part (crossover RJ-11 connector) and at a fair price. Unfortunately I had ordered on a weekend, expecting shipment on Monday (esp. having paid for priority shipping) and it didn't ship until Tuesday. Sometimes this happens, just something to note. None the less it was easy and the part solved my problem.

From FireFold

Thanks for the feedback! We often put the data sheet under the Specs tab. If it's not there, our customer service team is always happy to find it and email it to you! Thanks!

Buckeyes 950

Post-Delivery Feedback

Feb 02, 2024

Online ordering is easy and simple. Multiple ways to pay, quick notification of the process your order is in. Never have to worry or wonder what's going on. Your process makes my job easier and more profitable. Thanks for your dedication.

Rey

Site Experience Feedback

Jan 30, 2024

I had a good experience using the online interface. It was easy to shop and very informative

From FireFold

That's great to hear! Thanks so much for your purchase!

Mirin

Post-Delivery Feedback

Jan 30, 2024

The buying process was smooth and fast. Thank you!

Daisy

Site Experience Feedback

Jan 29, 2024

It was a good experience. Easy to use.

From FireFold

That's great to hear! Thank you!

Eat shit

Post-Delivery Feedback

Jan 29, 2024

Don’t give a delivery date to a customer which is 6 days after original order. That amount of time almost made me not order the product in the first place , hindsight……... Then to wait , not ship out the order out until day before the expected delivery date you had given customer is irresponsible. I actually believe the Is order was forgotten until I reached out to ask where the tracking information was . Inevitably the package arrived a day late and bc of the delivery times here wasted an additional work day and then the entire weekend was also wasted . Absolutely ridiculous experience. This company obviously doesn’t realize people’s time is based around others word. Get the order ship the god damn thing or I will bet you’ll continue to have people bitch .

farmer

Site Experience Feedback

Jan 27, 2024

good

From FireFold

Thank you!

Online Shopper

Post-Delivery Feedback

Jan 25, 2024

accurate, fast, good price.

Tnk

Post-Delivery Feedback

Jan 25, 2024

I looked up what I needed this site came up I ordered and within days with tracking I got the product. New in packaging and my local suppliers could not find this product

Kennedy187

Post-Delivery Feedback

Jan 25, 2024

Good