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FireFold Reviews - 167 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 21 - 40 of 167

A Elías

Site Experience Feedback

Jul 18, 2024

Is easy to navigate on and find products

From FireFold

Thank you! Keep a look out for monthly sales and discounts.

REKATL

Site Experience Feedback

Jul 08, 2024

I have used FireFold cables for all my computer needs for more than 15 years. I never have had any problems with thier cables.


Post-Delivery Feedback

Jul 16, 2024

I have used FireFold for all my computer and viseo cable needs for years and I have never hand a problem with any of thier cables

From FireFold

Thank you for your support with FireFold!

D4

Site Experience Feedback

Jul 05, 2024

Easy to navigate


Post-Delivery Feedback

Jul 13, 2024

Very simple and easy to find what I wanted. Simple and quick checkout

From FireFold

Thank you! Come back and shop with us soon!

Online Shopper

Site Experience Feedback

Jul 12, 2024

customer service was quick returning my call and resolving the issue I had with the online payment.

From FireFold

We're glad that we were able to help resolve the issue. Come back and shop with us soon!

Nomad Mobile RV Repairs

Site Experience Feedback

Jul 08, 2024

Finding things on the site was fairly easy and well described

From FireFold

We are happy to know that our website was easy to navigate through. Keep a lookout for our summer deals!

Chuck

Site Experience Feedback

Jul 05, 2024

Website was too complicated to understand. Nothing was explained in reasonable fashion. Website search engine was not helpful.....did not explain what's what per needed electronics item.

From FireFold

We are sorry to hear that things didn't go too well with our website. Ill be sure to pass all information to our web team.

Victor

Site Experience Feedback

Jun 29, 2024

Great. Easy to use. Clear and efficient.

From FireFold

Thank you!

Online Shopper

Site Experience Feedback

Jun 28, 2024

Been using Firefold for the past year, love their service

From FireFold

Thank you, we are glad to have you as a loyal customer!

Joe

Site Experience Feedback

Jun 25, 2024

I like your selection and will be back to buy more in the future.

From FireFold

Thank you! If you need any help looking for items in the future, please feel free to give us a call so that we can help assist you.

Christopher

Post-Delivery Feedback

Jun 25, 2024

Great rates and always on time. Always delivers a great product.

Online Shopper

Post-Delivery Feedback

Jun 19, 2024

good service ,fast delivery.

Annonymous

Site Experience Feedback

Jun 17, 2024

I entered a discount code, then after creating an account, the website reset instead to a different/lesser discount code and would not let me close the lesser code to re-enter the intended code. After several attempts to refresh, and then remove and replace the product in the cart, I finally had to close out of the site entirely and start over again for the website to accept the preferred code.

From FireFold

We are glad that you were able to use the code you needed. We will have our web team look into the issue; we sincerely apologize for that inconvenience.

JiNC

Site Experience Feedback

Jun 06, 2024

Firefold rocks!

From FireFold

Thanks a lot for rocking out with us!

Danny

Site Experience Feedback

Jun 14, 2024

The website looked and worked great. Only hitch was an offer that popped up center-screen offering a 15% discount if I signed up with an email address. It wouldn't accept anything in the address field so I was teased with a discount that I could not have. Not the greatest of welcomes but I was going to buy the item anyway.

From FireFold

We apologize for the inconvenience. We have our web team look into this issue. Please look out for a follow up email with your discount attached.

Petesneak

Site Experience Feedback

Jun 13, 2024

Needed the basic HDMI cable hookups for our TV systems

From FireFold

We are glad that we were able to fulfill your order. We hope that everything is in good condition and working properly.

The Pack Man

Post-Delivery Feedback

Jun 11, 2024

Perfect product purchased for a very large data cabling job!!!

Online Shopper

Site Experience Feedback

Jun 07, 2024

Straightforward process.

From FireFold

Glad to know that everything went smoothly with your order!

dealgrabber6

Site Experience Feedback

May 20, 2024

Excellent site, very easy to use with great pricing. Highly recommended.

From FireFold

Thanks for your kind words. Keep a look out for emails on our daily discounts and more!

Online Shopper

Post-Delivery Feedback

Jun 05, 2024

Firefold has great products

keith

Site Experience Feedback

Jun 01, 2024

loved it

From FireFold

We're glad that you were able to find the items that you needed. Come back and shop with us soon!