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FireFold Reviews - 167 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 41 - 60 of 167

Big Daddy

Site Experience Feedback

May 31, 2024

Good selection of products

D2

Site Experience Feedback

May 30, 2024

Fair Prices and easy to use.

Online Shopper

Site Experience Feedback

May 23, 2024

Just hope to get my purchase soon

From FireFold

Hello, we apologize for the delay. Our warehouse is working as quickly and fluently as they can to get this item to you.

PJP

Post-Delivery Feedback

May 20, 2024

They had the part I needed and it was pretty darned easy to find it on FireFold. Ordered on Saturday and it was here on Wednesday. PERFECT!

Dave

Site Experience Feedback

May 08, 2024

What made the purchase more time consuming was trying to compare the cable qualities and what made the differences in pricing. I am not a technician or expert on cables. However the descriptions were adequate and helped me decide what to buy. I would buy again, but have to no immediate plans to do so.

From FireFold

Hello, we do apologize for the inconvenience and hope that you have smoother transaction. Please let us know if you need any help.

butbut

Site Experience Feedback

May 06, 2024

every think is good

From FireFold

Hi Alex, we are happy to know that everything was good with your order!

Rich

Post-Delivery Feedback

May 06, 2024

I needed some cable management products and googled them to come up with Fire Fold and there response was quick and easy with getting me my parts.

jdizzle

Site Experience Feedback

May 03, 2024

every thing worked great and great selection of products

From FireFold

Thank you! We are glad to know that everything is working well.

JSR

Site Experience Feedback

May 02, 2024

Good navigation, Paypal is key also

From FireFold

That's great to know! I'm happy that everything worked out for you.

Tim

Site Experience Feedback

Apr 30, 2024

Found what I needed easily and the order process was easy.

From FireFold

Thank you Tim, I'm glad that we were able to help you find what you were looking for

Dredknot 420

Site Experience Feedback

Apr 19, 2024

Price for item was fair, site said free shipping over a certain price, so I bought it even though the site lied and is still charging alot for shipping. Probably will use Amzn prime next time instead of this site.


Post-Delivery Feedback

Apr 27, 2024

Good product and excellent value compared to other vendors

From FireFold

So sorry you had issues! There are certain items that are excluded from our free shipping policy such as bulk cable or heavy server racks. If you ever have any questions feel free to reach out to our customer service team!

Obsidian

Site Experience Feedback

Apr 23, 2024

Did have a problem with my order being canceled because EcoFlow is out of the product right now and your site doesn’t reflect the actual status of the product

From FireFold

I apologize for that! Sometimes the manufacturer does not let us know an item is out of stock until we go to ship it. We try to inform you asap and offer alternate products. Thanks for your understanding!

c2

Site Experience Feedback

Apr 23, 2024

I purchased a TV mount for displays used at work. The site was relatively easy to use. There were several of my choices out of stock but I finally found one that I think will fit. The price was reasonable.

From FireFold

Thanks so much! We really appreciate it!

Buford

Site Experience Feedback

Apr 21, 2024

Very user friendly

From FireFold

Thanks so much!

CiCi

Post-Delivery Feedback

Apr 21, 2024

Product took forever to arrive. I waited over a week eventhough I paid for express shipping.

Online Shopper

Site Experience Feedback

Apr 19, 2024

It’s a pretty easy to use site, I didn’t have any issues, but I can see how less tech savvy people might struggle with it. It’s hard to really say about the product since I don’t have it yet

From FireFold

Thanks so much for the feedback, we appreciate it!

Oregon4123

Site Experience Feedback

Apr 17, 2024

Was easy to order online.

From FireFold

That's great! Thanks so much!

Jim

Site Experience Feedback

Apr 15, 2024

I had a hard time applying my discount but finally went OK..

From FireFold

I'm so sorry you had trouble applying your discount! Let us know if we can assist in the future!

180° Productions

Post-Delivery Feedback

Apr 14, 2024

Ordered coax cable for an huge event I had in Charlotte. You guys got it to me in two days as promised. I was referred and will.be ordering again and again

Bryan

Post-Delivery Feedback

Apr 14, 2024

The products are just want I need but I was disappointed the offer of free shipping didn’t apply to anything I ordered, even small items. On top of that it took 2-3 days to ship. I consider that a bait and switch and will be shopping elsewhere.