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FireFold Reviews - 167 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 81 - 100 of 167

dm

Site Experience Feedback

Mar 18, 2024

thanks

From FireFold

Thank you!

WolfpackForester

Site Experience Feedback

Mar 18, 2024

FireFold is THE place to shop for all things home entertainment and tech related stuff. Easily the best pricing on cables anywhere. Great selection and excellent customer service!

From FireFold

Thanks so much for the kind words! We appreciate it!

Zachy B

Site Experience Feedback

Mar 15, 2024

Ordered items a few years back, fast shipping and easy to find on the website

From FireFold

Thanks so much for the kind words! We're so happy you've been with us so long!

Not necessary

Site Experience Feedback

Mar 13, 2024

Not necessary simple purchase

Dave T.

Site Experience Feedback

Mar 03, 2024

Selection of merchandise and completing order was simpler than falling off a bike.


Post-Delivery Feedback

Mar 13, 2024

Item in question was slightly more expensive, but had free shipping. I ordered the item, it was shipped, I installed it. Everybody happy. THE END.

From FireFold

That's great to hear! Thanks so much! We look forward to working with you in the future.

N/A

Site Experience Feedback

Mar 11, 2024

Was a good experience

From FireFold

Thanks so much! We appreciate the kind words.

rbrangers

Site Experience Feedback

Mar 07, 2024

The experience was great. had just what I was looking for and a good variety of the item so I could get exactly what I was looking for.

Online Shopper

Site Experience Feedback

Mar 06, 2024

Everything was good except it gave me a hard time taking my credit card info.

From FireFold

I'm so sorry to hear that! I'll have my web team look into it and see if there are any issues ongoing. Thanks for the feedback!

Online Shopper

Site Experience Feedback

Mar 05, 2024

.

Jon

Site Experience Feedback

Mar 04, 2024

Experience was east to operate

From FireFold

That's great! Thanks so much!

Robert in Knoxville

Site Experience Feedback

Mar 03, 2024

This website and company was a new find for me. We buy these products several times a year. I'm happy that you have a wider selection of lengths available than the company we were buying from in the past. We have needed them.

From FireFold

We're so happy to have you here! We look forward to working with you!

Julio

Site Experience Feedback

Feb 26, 2024

The website was straight forward to get through.


Post-Delivery Feedback

Mar 03, 2024

i love the way my bat floats on my wall. i'm planning to buy another one

From FireFold

That's great to hear. Glad to know your experience was seamless and easy. Thanks!

Larry ve

Site Experience Feedback

Feb 29, 2024

Easy to navigate website. Easy to check out.

From FireFold

Thanks so much! We appreciate the kind words!

The Wirewiz

Post-Delivery Feedback

Feb 29, 2024

Found your site needing Lutron shade cable. Was much less expensive than other sites.

Online Shopper

Post-Delivery Feedback

Feb 28, 2024

We have purchased this particular product from FireFold and never is out of stock. Price and ease of ordering is why we keep coming back.

Misty

Site Experience Feedback

Feb 27, 2024

website easy to go through. Easy understanding product

From FireFold

Thanks for the kind words! I'm so glad our website was easy to use!

dybw

Site Experience Feedback

Feb 26, 2024

great prices!

From FireFold

Thanks so much!

Jason

Post-Delivery Feedback

Feb 26, 2024

Got everything I ordered and if the post office would have done their jop probably I would have gotten my stuff extremely fast. Unfortunately they dropped the ball. Appeared to have left the package on the truck when it should have been left at the local post office. No matter, this is in not way Firefold's fault. I have received everything thing I have ordered and the quality seems to be good. Happy with the product and if the post office did it's job then delivery would have been great as well.

Online Shopper

Post-Delivery Feedback

Feb 26, 2024

Very good

Brendon

Post-Delivery Feedback

Feb 22, 2024

Was skeptical about trying a new website but you shipped fast and accurate so I’ll use you again.