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Eastern Leaf Reviews - 2,578 Review - 9.3/10

Nov 24, 2024
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

13%12%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Eastern Leaf

Showing 81 - 100 of 2,578

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good no problems

Senseirod

Site Experience Feedback

Nov 14, 2024

Muy buena experiencia, encontré lo que buscaba además que te ayuda con conocimientos para poder cuidar a nuestros bonsai

Sam

Site Experience Feedback

Nov 14, 2024

I didn't interact much with your website. Someone just sent the olive tree favors as a gift idea, and I got them - it's the only page I saw. But it was nice, well organized, with the right information.

Fer

Site Experience Feedback

Nov 10, 2024

Had a great experience! Easy to navigate through the website and great prices. Everything is easy to understand and the kits are great for beginners.


Post-Delivery Feedback

Nov 14, 2024

As a child I always wanted a bonsai tree because of the movie karate kid. Now that I grew I finally have the chance to buy one and what better way than getting it from a place that help you with the process of taking care of the tree.

jortiz006

Site Experience Feedback

Nov 05, 2024

Great experience via online and via phone :)

Sectorgb

Site Experience Feedback

Nov 14, 2024

Good selection of Bonsai and good prices as well.

RickNau

Site Experience Feedback

Oct 30, 2024

I was searching for beginner options for my adult daughter. I found what I was looking for. I was also completing a paralell order on another site and your overall shipping charges were much better. They recommended I get a heating pack to ensure it doesnt freeze since it was going to Northern Washington. I was an extra $5. Not sure if it was needed or not, but they recommended it so I wanted to ensure there wouldnt be a warranty issue so i sort of felt compelled to order it. Not a big deal.


Post-Delivery Feedback

Nov 13, 2024

I found Eastern Leaf's website online through a google search. I was making a purchase as a gift for my daughter. Their prices and choices of beginner products were competitive. Other places I found wanted to charge for a heating pack if I wanted it covered under their warranty because it is very cold during winter where i live, Eastern Leaf didn't require the heating pack. I paid a little extra for quicker shipping, but because i waited too long to order it was going to arrive the day after my daughters birthday. The item was very well packaged and actually arrived ON her birthday, so I was very happy.

Ash

Site Experience Feedback

Nov 13, 2024

A nice, clean and easy to use site for ordering.

None

Site Experience Feedback

Nov 12, 2024

Very simple and quick to acces

Online Shopper

Site Experience Feedback

Nov 12, 2024

Easy to use and get what I want.

Zblc33

Site Experience Feedback

Nov 12, 2024

Really cool website. Going to purchase a bonsai tree soon.

Mike

Site Experience Feedback

Nov 12, 2024

I love the website so easy to order would recommend

Online Shopper

Site Experience Feedback

Nov 12, 2024

ALLWAS FINW

Evie

Site Experience Feedback

Nov 12, 2024

Was able to purchase what I needed. I found payment part very confusing and wasn’t able t use gift card.

Lupe P.

Site Experience Feedback

Nov 12, 2024

This is the first time on this website. I was super excited to place my first order. I love the options and the price ranges. I will definitely be coming back for more.

Beth

Post-Delivery Feedback

Nov 12, 2024

This was my 1st purchase. We are very happy with our purchase.

Online Shopper

Site Experience Feedback

Oct 28, 2024

Quick and easy to order. Was able to find the item I was looking for right away.

Online Shopper

Site Experience Feedback

Nov 11, 2024

Good

MR

Site Experience Feedback

Nov 11, 2024

Website is very much filled with all your bonsai needs! Quality seems to be a standard!

budthechud

Site Experience Feedback

Nov 11, 2024

it's always all good with eastern leaf, never had any bad, been doing business with them for years.