Eastern Leaf Reviews - 2,578 Review - 9.3/10
Eastern Leaf Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 12% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Eastern Leaf
Showing 81 - 100 of 2,578
Online Shopper
Site Experience Feedback
Nov 14, 2024
Good no problems
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Senseirod
Site Experience Feedback
Nov 14, 2024
Muy buena experiencia, encontré lo que buscaba además que te ayuda con conocimientos para poder cuidar a nuestros bonsai
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Nov 14, 2024
I didn't interact much with your website. Someone just sent the olive tree favors as a gift idea, and I got them - it's the only page I saw. But it was nice, well organized, with the right information.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Fer
Site Experience Feedback
Nov 10, 2024
Had a great experience! Easy to navigate through the website and great prices. Everything is easy to understand and the kits are great for beginners.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fer
Post-Delivery Feedback
Nov 14, 2024
As a child I always wanted a bonsai tree because of the movie karate kid. Now that I grew I finally have the chance to buy one and what better way than getting it from a place that help you with the process of taking care of the tree.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jortiz006
Site Experience Feedback
Nov 05, 2024
Great experience via online and via phone :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sectorgb
Site Experience Feedback
Nov 14, 2024
Good selection of Bonsai and good prices as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
RickNau
Site Experience Feedback
Oct 30, 2024
I was searching for beginner options for my adult daughter. I found what I was looking for. I was also completing a paralell order on another site and your overall shipping charges were much better. They recommended I get a heating pack to ensure it doesnt freeze since it was going to Northern Washington. I was an extra $5. Not sure if it was needed or not, but they recommended it so I wanted to ensure there wouldnt be a warranty issue so i sort of felt compelled to order it. Not a big deal.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
RickNau
Post-Delivery Feedback
Nov 13, 2024
I found Eastern Leaf's website online through a google search. I was making a purchase as a gift for my daughter. Their prices and choices of beginner products were competitive. Other places I found wanted to charge for a heating pack if I wanted it covered under their warranty because it is very cold during winter where i live, Eastern Leaf didn't require the heating pack. I paid a little extra for quicker shipping, but because i waited too long to order it was going to arrive the day after my daughters birthday. The item was very well packaged and actually arrived ON her birthday, so I was very happy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Ash
Site Experience Feedback
Nov 13, 2024
A nice, clean and easy to use site for ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Nov 12, 2024
Very simple and quick to acces
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Easy to use and get what I want.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Zblc33
Site Experience Feedback
Nov 12, 2024
Really cool website. Going to purchase a bonsai tree soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 12, 2024
I love the website so easy to order would recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
ALLWAS FINW
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Evie
Site Experience Feedback
Nov 12, 2024
Was able to purchase what I needed. I found payment part very confusing and wasn’t able t use gift card.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lupe P.
Site Experience Feedback
Nov 12, 2024
This is the first time on this website. I was super excited to place my first order. I love the options and the price ranges. I will definitely be coming back for more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Post-Delivery Feedback
Nov 12, 2024
This was my 1st purchase. We are very happy with our purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
Quick and easy to order. Was able to find the item I was looking for right away.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MR
Site Experience Feedback
Nov 11, 2024
Website is very much filled with all your bonsai needs! Quality seems to be a standard!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
budthechud
Site Experience Feedback
Nov 11, 2024
it's always all good with eastern leaf, never had any bad, been doing business with them for years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »