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Eastern Leaf Reviews - 2,586 Review - 9.3/10

Nov 24, 2024
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

13%12%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Eastern Leaf

Showing 61 - 80 of 2,586

NA

Site Experience Feedback

Nov 17, 2024

Good

Lsc

Site Experience Feedback

Nov 17, 2024

Your website wasn't overly easy to navigate. I have no idea what the lists under the HOME button where.

Mic

Site Experience Feedback

Nov 17, 2024

Very good

Jenny

Post-Delivery Feedback

Nov 17, 2024

This will be a gift for my beat friend. I hope it brings her calm energy and tranquility.

old timer

Site Experience Feedback

Oct 31, 2024

I don't like websites. SO this was ok with me.


Post-Delivery Feedback

Nov 17, 2024

Could not say more then JOB WELL DONE'' !00% better then temu

Joan

Site Experience Feedback

Nov 17, 2024

Easy to use. Would like to have been able to put a gift card with my order but couldn't figure out how.

Swiftelephant

Site Experience Feedback

Nov 16, 2024

First time ordering. Ordering was fast and easy. I’m hoping this will be the beginning of an exciting adventure.

Ariel

Site Experience Feedback

Nov 16, 2024

Todo excelente

Ray

Site Experience Feedback

Nov 16, 2024

Process was quick and easy

Trish

Site Experience Feedback

Nov 08, 2024

Your site is easy to use and your product is beautiful

AZ

Site Experience Feedback

Nov 07, 2024

Loved the selection on the website and am excited for the gift to arrive.


Post-Delivery Feedback

Nov 16, 2024

I sent my plant loving mom a bonsai for her birthday, and she loves it! It was easy and fun to scroll through the website and find the perfect beginner kit for her. It arrived very well packaged and looks beautiful.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Overall interaction with this site has been satisfying...looking forward to receiving the gifts for my soon to be daughter-in-law's bridal shower. I will follow up with a review upon receipt of the items.

Dillon

Site Experience Feedback

Nov 16, 2024

very detailed and provided suggested extras that you would need

rs

Site Experience Feedback

Nov 09, 2024

third time ordering here and i love it


Post-Delivery Feedback

Nov 15, 2024

i just received my second bonsai from this website.im satisfied with every purchase i got from here.definitely buying again.im very satisfied with my chinese elm. just recently purchased.

Sofia

Site Experience Feedback

Nov 15, 2024

I found what I was looking for, thanks!

Adam

Site Experience Feedback

Oct 30, 2024

The site is easy to find and has nice plants


Post-Delivery Feedback

Nov 15, 2024

Lovely plant and very carefully packaged

B.hoff

Site Experience Feedback

Nov 15, 2024

Super easy to navigate, information was well laid out, the reviews were helpful, and purchasing was a breeze

Phil

Site Experience Feedback

Nov 15, 2024

Very pleased with transaction

Sam

Site Experience Feedback

Nov 15, 2024

Great and smooth transaction and shopping experience.

steve

Site Experience Feedback

Nov 04, 2024

I was interested in the tree that Ibought


Post-Delivery Feedback

Nov 15, 2024

the purchase was on time and it is doing good