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Eastern Leaf Reviews - 2,587 Review - 9.3/10

Dec 3, 2024
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%11%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

1.0 out of 10

Recent Reviews for Eastern Leaf

Showing 101 - 120 of 2,587

Liva

Site Experience Feedback

Nov 23, 2024

Practical layout and easy to navigate. Extremely complete catalog.

Beau’s thoughts

Site Experience Feedback

Nov 23, 2024

Beau’s thoughts

rv

Site Experience Feedback

Nov 23, 2024

Shipping was just as much as the product. a complete ripoff

Online Shopper

Site Experience Feedback

Nov 23, 2024

good experinec

Meg

Site Experience Feedback

Nov 23, 2024

I messaged with a question before I ordered and they responded quickly and answered thoroughly. Great experience!

Online Shopper

Site Experience Feedback

Nov 23, 2024

It would be helpful for grouping options by price and or level of experience I was looking for a nice gift for someone who has never had a bonsai

Kyle N

Site Experience Feedback

Nov 22, 2024

Everything was good, and there's lots of variety for what you could choose and the site is overall very user friendly and is easy to navigate!

Alex

Site Experience Feedback

Nov 22, 2024

Good

JK

Post-Delivery Feedback

Nov 22, 2024

Structure was good. Seems healthy. Leaves are turning Yellow.

MP

Site Experience Feedback

Nov 22, 2024

Very easy to use!

al

Site Experience Feedback

Nov 22, 2024

beauty and grace with every purchase

Katie

Site Experience Feedback

Nov 22, 2024

This is my second purchase of a Chinese elm from Eastern Leaf. I was impressed by the first purchase and quality of the product, and I’m looking forward to the second. Both purchases have been/are gifts.

Peter

Site Experience Feedback

Nov 22, 2024

Great website layout Easy to find what I was looking for Will buy again if this comes as described

Corrinebabey

Site Experience Feedback

Nov 21, 2024

My overall interaction is great was very easy my grandma loves Japanese maple tree and I found a perfect one for her to let grow in her yard

Pete

Site Experience Feedback

Nov 03, 2024

This is my first purchase from here, the shopping experience was great. There are a lot of options to choose from and the prices seem reasonable. I can't wait to receive my bonsai and get it setup here at home.


Post-Delivery Feedback

Nov 21, 2024

I heard good things about Leaf so decided to purchase a bonsai from here. The bonsai arrived and it was packed with a great deal of care. I noticed after a couple of days that the leaves were beginning to yellow and fall off. I thought maybe it was just the trip here. I then noticed a few of the leaves were being held up by webbing and that the plant had spider mites. I treated it with Neem oil with peppermint. That appears to have resolved the spider mites, but I am still experiencing leaf loss. I am monitoring it closely to see it is recovering or getting worse, difficult to tell right now.

Treehog

Site Experience Feedback

Nov 14, 2024

Easy to navigate


Post-Delivery Feedback

Nov 21, 2024

Don't think just buy it

Ali

Site Experience Feedback

Nov 21, 2024

Very easy to navigate. Great selection.

Florida Bonzguy

Site Experience Feedback

Nov 21, 2024

EL has had the lowest price for Bonsai wire post Covid. Others give free shipping but with ELs flat rates, as long as I am buying 5 or more 500gram rolls, the price with shipping is good. Also you seem to consistently have the sizes I need unless there is an industry wide shortage. The website is easy to navigate and place orders.

TroutNJ

Site Experience Feedback

Nov 11, 2024

This is my second purchase. On my first purchase the tree appeared afflicted with some disease. It turns out that the tree was just going through its yearly cycle. It would have been nice if someone included a note to that effect.

Momredcar

Site Experience Feedback

Nov 21, 2024

Flawless experience