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Eastern Leaf Reviews - 2,587 Review - 9.3/10

Dec 3, 2024
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%11%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

1.0 out of 10

Recent Reviews for Eastern Leaf

Showing 121 - 140 of 2,587

Abby

Site Experience Feedback

Nov 10, 2024

Good

BK

Site Experience Feedback

Nov 11, 2024

good UI interface


Post-Delivery Feedback

Nov 21, 2024

none

Lando

Site Experience Feedback

Nov 10, 2024

Amazing company and this is my 2nd bonsai from them!

Newbie

Site Experience Feedback

Nov 20, 2024

No problems

Cullen

Site Experience Feedback

Nov 20, 2024

The best selection of plants for what I was looking for went to all sorts of websites with far more outrageous prices for items that weren’t near as unique!!! So pleased with my purchase and will be buying and bigger one soon.

Hansel

Site Experience Feedback

Nov 14, 2024

Good


Post-Delivery Feedback

Nov 20, 2024

Received plant on time. Very well packaged with no damage done to the tree. Will order from this shop again in the near future.

Bonsai Nana

Site Experience Feedback

Nov 20, 2024

Quick and easy Directed to site by search engine while looking for tools

Lexi

Site Experience Feedback

Nov 20, 2024

Website was easy to navigate and very informative about the different species of trees and kits that eastern elm offers! I am eager to receive my order.

lollo

Site Experience Feedback

Nov 20, 2024

thank you

WClan

Site Experience Feedback

Nov 20, 2024

It was great! No complaints. I appreciated the reasonable pricing!

Kate

Site Experience Feedback

Nov 20, 2024

Interaction was fine.

Riddler

Site Experience Feedback

Nov 20, 2024

nice website, good product descriptions

Lilly

Site Experience Feedback

Nov 20, 2024

Good so far, excited to receive my tree🤗

Charlie

Post-Delivery Feedback

Nov 20, 2024

Every order comes in on time or sooner and in excellent condition.

Online Shopper

Site Experience Feedback

Nov 20, 2024

So far all is good

Booper

Site Experience Feedback

Nov 20, 2024

All good

Jose M

Site Experience Feedback

Nov 19, 2024

Super easy! I’ll do it again

Marmar

Site Experience Feedback

Nov 19, 2024

Overall, a good experience

ButterflyBabe

Site Experience Feedback

Nov 19, 2024

I would have liked the tools to be listed separately AFTER the kits because I already had some. I did find them on a different page, however

JHammer

Site Experience Feedback

Nov 19, 2024

Superb business! Our first order a week ago arrived rapidly and we were so impressed we’ve returned to the website today to order another Bonsai. Very pleased.