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Eastern Leaf Reviews - 2,578 Review - 9.3/10

Nov 24, 2024
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

13%12%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Eastern Leaf

Showing 41 - 60 of 2,578

Jeremiah Burch

Site Experience Feedback

Nov 07, 2024

Eastern leaf has always been hands down the best bonsai shop to deal with, order from, and the quality of trees are top notch.


Post-Delivery Feedback

Nov 19, 2024

I have now purchased two trees from Easternleaf they have done more then met my expectations I will be ordering two more very soon!

Online Shopper

Site Experience Feedback

Nov 18, 2024

Fine, high quality product and interaction, don't mind the price because of it.

Tony

Site Experience Feedback

Nov 18, 2024

Gift selection was very clear with photos and helpful rchase description

Cutest trees!

Post-Delivery Feedback

Nov 18, 2024

I was contacted by customer service to confirm my needed delivery date. They did everything they could to get my order on time.

Mimi

Site Experience Feedback

Nov 18, 2024

Good information and easy to order

Johnny six time

Site Experience Feedback

Nov 18, 2024

It all went well

Cindy

Site Experience Feedback

Oct 17, 2024

My son-in-law is into bonsai so I ordered him Christmas gifts from your side each year. We’ve been very pleased with the products.


Post-Delivery Feedback

Nov 18, 2024

I always order my son-law's Christmas gift from you.

Maggie

Site Experience Feedback

Nov 18, 2024

first time checking out purchasing a bonsai tree. Your site made it easy with great choices and photos. It also inpsired me to look at this site for future purchases with your flowering trees and other great options. This site is also great if I need help with my purchase our the growth of my plant. I plan on conituing this growing journey with the help of your company.

DB

Site Experience Feedback

Nov 18, 2024

Really enjoyed shopping on this website and can't wait to browse some more!!!!

Online Shopper

Site Experience Feedback

Nov 18, 2024

N/A

Greg

Site Experience Feedback

Nov 18, 2024

The selection specialty items is great, and the community events seem great as well.

Sam

Post-Delivery Feedback

Nov 18, 2024

The order was correct. I wish the wire wasn't wound so tightly.

Tony

Site Experience Feedback

Nov 18, 2024

Nice variety of Maples, searching for items is a little hard

Buzzy's

Site Experience Feedback

Oct 31, 2024

I look forward to buying from Eastern Leaf again

Jin

Site Experience Feedback

Nov 18, 2024

Thank you for great website exprience

Bevy

Site Experience Feedback

Nov 05, 2024

Easy to navigate. Lots of reviews.


Post-Delivery Feedback

Nov 18, 2024

Starter kit has it all! Bonsai was very healthy. Packing and delivery great. Would highly recommend.

Bay Area bonsai

Site Experience Feedback

Nov 17, 2024

Variety of tool choices and reasonably priced

Granny

Site Experience Feedback

Nov 17, 2024

Over all the site was easy to use. Shipping is very steep

Nunia

Site Experience Feedback

Nov 17, 2024

First time ordering.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Good