Eastern Leaf Reviews - 2,578 Review - 9.3/10
Eastern Leaf Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 12% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Eastern Leaf
Showing 41 - 60 of 2,578
Jeremiah Burch
Site Experience Feedback
Nov 07, 2024
Eastern leaf has always been hands down the best bonsai shop to deal with, order from, and the quality of trees are top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeremiah Burch
Post-Delivery Feedback
Nov 19, 2024
I have now purchased two trees from Easternleaf they have done more then met my expectations I will be ordering two more very soon!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Fine, high quality product and interaction, don't mind the price because of it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tony
Site Experience Feedback
Nov 18, 2024
Gift selection was very clear with photos and helpful rchase description
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cutest trees!
Post-Delivery Feedback
Nov 18, 2024
I was contacted by customer service to confirm my needed delivery date. They did everything they could to get my order on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mimi
Site Experience Feedback
Nov 18, 2024
Good information and easy to order
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Johnny six time
Site Experience Feedback
Nov 18, 2024
It all went well
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Cindy
Site Experience Feedback
Oct 17, 2024
My son-in-law is into bonsai so I ordered him Christmas gifts from your side each year. We’ve been very pleased with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Post-Delivery Feedback
Nov 18, 2024
I always order my son-law's Christmas gift from you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maggie
Site Experience Feedback
Nov 18, 2024
first time checking out purchasing a bonsai tree. Your site made it easy with great choices and photos. It also inpsired me to look at this site for future purchases with your flowering trees and other great options. This site is also great if I need help with my purchase our the growth of my plant. I plan on conituing this growing journey with the help of your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DB
Site Experience Feedback
Nov 18, 2024
Really enjoyed shopping on this website and can't wait to browse some more!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Nov 18, 2024
The selection specialty items is great, and the community events seem great as well.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Post-Delivery Feedback
Nov 18, 2024
The order was correct. I wish the wire wasn't wound so tightly.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tony
Site Experience Feedback
Nov 18, 2024
Nice variety of Maples, searching for items is a little hard
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzzy's
Site Experience Feedback
Oct 31, 2024
I look forward to buying from Eastern Leaf again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jin
Site Experience Feedback
Nov 18, 2024
Thank you for great website exprience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bevy
Site Experience Feedback
Nov 05, 2024
Easy to navigate. Lots of reviews.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bevy
Post-Delivery Feedback
Nov 18, 2024
Starter kit has it all! Bonsai was very healthy. Packing and delivery great. Would highly recommend.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bay Area bonsai
Site Experience Feedback
Nov 17, 2024
Variety of tool choices and reasonably priced
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Granny
Site Experience Feedback
Nov 17, 2024
Over all the site was easy to use. Shipping is very steep
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nunia
Site Experience Feedback
Nov 17, 2024
First time ordering.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »