Eastern Leaf Reviews - 2,578 Review - 9.3/10
Eastern Leaf Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 12% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Eastern Leaf
Showing 21 - 40 of 2,578
Cullen
Site Experience Feedback
Nov 20, 2024
The best selection of plants for what I was looking for went to all sorts of websites with far more outrageous prices for items that weren’t near as unique!!! So pleased with my purchase and will be buying and bigger one soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hansel
Site Experience Feedback
Nov 14, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Hansel
Post-Delivery Feedback
Nov 20, 2024
Received plant on time. Very well packaged with no damage done to the tree. Will order from this shop again in the near future.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Bonsai Nana
Site Experience Feedback
Nov 20, 2024
Quick and easy Directed to site by search engine while looking for tools
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lexi
Site Experience Feedback
Nov 20, 2024
Website was easy to navigate and very informative about the different species of trees and kits that eastern elm offers! I am eager to receive my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
lollo
Site Experience Feedback
Nov 20, 2024
thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WClan
Site Experience Feedback
Nov 20, 2024
It was great! No complaints. I appreciated the reasonable pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 20, 2024
Interaction was fine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Riddler
Site Experience Feedback
Nov 20, 2024
nice website, good product descriptions
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lilly
Site Experience Feedback
Nov 20, 2024
Good so far, excited to receive my tree🤗
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Post-Delivery Feedback
Nov 20, 2024
Every order comes in on time or sooner and in excellent condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
So far all is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lea
Site Experience Feedback
Nov 20, 2024
I appreciated how easy it was to filter for indoor trees, the pictures, the variety, and the reviews
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Booper
Site Experience Feedback
Nov 20, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Jose M
Site Experience Feedback
Nov 19, 2024
Super easy! I’ll do it again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marmar
Site Experience Feedback
Nov 19, 2024
Overall, a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Coqui
Site Experience Feedback
Nov 19, 2024
Easy and helpful to choose a Bonsai
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ButterflyBabe
Site Experience Feedback
Nov 19, 2024
I would have liked the tools to be listed separately AFTER the kits because I already had some. I did find them on a different page, however
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JHammer
Site Experience Feedback
Nov 19, 2024
Superb business! Our first order a week ago arrived rapidly and we were so impressed we’ve returned to the website today to order another Bonsai. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 19, 2024
Web site was well organized and easy to use, checkout an pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great Packaging!
Post-Delivery Feedback
Nov 19, 2024
I bought my 3rd Bonsai from Eastern Leaf. It was packed very well. The tree was in great condition. I will definitely purchase another from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »