Eastern Leaf Reviews - 2,578 Review - 9.3/10
Eastern Leaf Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 12% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Eastern Leaf
Showing 1 - 20 of 2,578
Kyle N
Site Experience Feedback
Nov 22, 2024
Everything was good, and there's lots of variety for what you could choose and the site is overall very user friendly and is easy to navigate!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Alex
Site Experience Feedback
Nov 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JK
Post-Delivery Feedback
Nov 22, 2024
Structure was good. Seems healthy. Leaves are turning Yellow.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
MP
Site Experience Feedback
Nov 22, 2024
Very easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 22, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
al
Site Experience Feedback
Nov 22, 2024
beauty and grace with every purchase
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Katie
Site Experience Feedback
Nov 22, 2024
This is my second purchase of a Chinese elm from Eastern Leaf. I was impressed by the first purchase and quality of the product, and I’m looking forward to the second. Both purchases have been/are gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peter
Site Experience Feedback
Nov 22, 2024
Great website layout Easy to find what I was looking for Will buy again if this comes as described
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Corrinebabey
Site Experience Feedback
Nov 21, 2024
My overall interaction is great was very easy my grandma loves Japanese maple tree and I found a perfect one for her to let grow in her yard
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Site Experience Feedback
Nov 03, 2024
This is my first purchase from here, the shopping experience was great. There are a lot of options to choose from and the prices seem reasonable. I can't wait to receive my bonsai and get it setup here at home.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Post-Delivery Feedback
Nov 21, 2024
I heard good things about Leaf so decided to purchase a bonsai from here. The bonsai arrived and it was packed with a great deal of care. I noticed after a couple of days that the leaves were beginning to yellow and fall off. I thought maybe it was just the trip here. I then noticed a few of the leaves were being held up by webbing and that the plant had spider mites. I treated it with Neem oil with peppermint. That appears to have resolved the spider mites, but I am still experiencing leaf loss. I am monitoring it closely to see it is recovering or getting worse, difficult to tell right now.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Treehog
Site Experience Feedback
Nov 14, 2024
Easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Treehog
Post-Delivery Feedback
Nov 21, 2024
Don't think just buy it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Ali
Site Experience Feedback
Nov 21, 2024
Very easy to navigate. Great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Florida Bonzguy
Site Experience Feedback
Nov 21, 2024
EL has had the lowest price for Bonsai wire post Covid. Others give free shipping but with ELs flat rates, as long as I am buying 5 or more 500gram rolls, the price with shipping is good. Also you seem to consistently have the sizes I need unless there is an industry wide shortage. The website is easy to navigate and place orders.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TroutNJ
Site Experience Feedback
Nov 11, 2024
This is my second purchase. On my first purchase the tree appeared afflicted with some disease. It turns out that the tree was just going through its yearly cycle. It would have been nice if someone included a note to that effect.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Momredcar
Site Experience Feedback
Nov 21, 2024
Flawless experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abby
Site Experience Feedback
Nov 10, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zayer
Site Experience Feedback
Nov 21, 2024
Love the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BK
Site Experience Feedback
Nov 11, 2024
good UI interface
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
BK
Post-Delivery Feedback
Nov 21, 2024
none
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
Lando
Site Experience Feedback
Nov 10, 2024
Amazing company and this is my 2nd bonsai from them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Newbie
Site Experience Feedback
Nov 20, 2024
No problems
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »