K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 121 - 140 of 8,459
Ruggerfool
Site Experience Feedback
Nov 24, 2024
Pain in the ass at checkout, but finally worked
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
RG
Site Experience Feedback
Nov 24, 2024
all was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Agi
Site Experience Feedback
Nov 24, 2024
Came to buy daffodils. Am late tho a year due to familial obligations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jazzbirdist
Site Experience Feedback
Nov 24, 2024
Jazzbirdist
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
I have always been pleased with product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GeorgiaPeach
Site Experience Feedback
Nov 02, 2024
Always great merchandise from Van Bourgondien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GeorgiaPeach
Post-Delivery Feedback
Nov 24, 2024
Top notch product, as per stated, arrived in perfect condition, basic instructions provided, ample choices available, always dependable, quality product. Order as gifts and suggest often to friends and relatives. A long time customer who remains happy!♥️🤗
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deborah Scott
Site Experience Feedback
Nov 07, 2024
All good except that I don’t think shipping charges should be included in total for tax purposes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Deborah Scott
Post-Delivery Feedback
Nov 24, 2024
Placed order but then realized I had not taken discount. Called customer service and they easily corrected the situation and saved me a lot money. Best ever!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Flower fanatic
Site Experience Feedback
Nov 24, 2024
Good website, easy to navigate .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Jayhawk
Site Experience Feedback
Nov 24, 2024
You send too many marketing emails (emails unrelated to my order).
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Loved it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MMB
Site Experience Feedback
Nov 24, 2024
It was all good. Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
c
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Bob
Site Experience Feedback
Nov 24, 2024
As this is the end of the season, I hope that the plants shipped to me will still be viable and that the weather will cooperate so I can plant these promptly. I also hope that these bare roots will survive the winter. Hard to review this purchase until I see what comes up in 6 months!
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Sawyer
Site Experience Feedback
Nov 23, 2024
Alot of the daffodils were gone but I found some I liked, I enjoy the 100ct bags
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Lulu
Site Experience Feedback
Nov 23, 2024
great company with quality plants
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
SB
Site Experience Feedback
Nov 23, 2024
Very excited to get my bulbs! I'm hoping I remember when they will be shipped since they won't ship until spring but am soo excited to plant at my new house!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
it's all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 23, 2024
My most recent order (of amaryllis bulbs) was a total joy. I can already see signs of life, and look forward to the blossoms over the dreary winter months. I had ordered a number of plants earlier this year, for my garden, but found that some did not survive. I email correspondence with the company representative, I was granted reimbursement for the plants lost, for which I am so grateful! I have not yet decided how I will invest the credit, but will certainly do so prior to the Spring 2025 planting season. Thank you for your beautiful plants, and for treating your customers so graciously!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
HAZMATT457
Site Experience Feedback
Nov 23, 2024
Excellent quality. Intuitive and easy to use site. Lots of support on the site and reasonable prices for the high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No news
Site Experience Feedback
Nov 06, 2024
I made an order in June 2024... shipping dates were moved later and later... today I get a refund with 100 bulbs cancelled. Now that I look for a replacement, most of your tulips are sold out. I am a long term customer... this is a first disappointment. This is a big disappointment - lack of timing and communication.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
- Full ratings for this review »
No news
Post-Delivery Feedback
Nov 23, 2024
This order was placed when i was informed on line that my prior order from june had been delayed. I saw it was going moved. Why didnt you send me what you have and tgen work on remaining items instead of moving the entire order ($200} moved back in time. Then i saw that an order for 100 mid spring Darwin tulips were totally unavailable and cancelled. So i went to order some alternatives. To my horrori hardly any tulips were in stock. What? So I placed this Nov 6 th order. It was pricey. So i could get only 50 bukbs, instead of the 100 cancelled ines and the 59 cost far more than what I had been refunded. Had you took the initiate and told me in October that those 100 tulips were cancelled my June order would have been shipped earlier to me. I also could have found replacements as you would gave had more tulips available. To rub salt in my wound i got a postcard this week telling me the order for 100 Darwins was cancelled. Had you been up front initially it would have given me time to find alternatives. I truly want ALL Repeating perennial tulips!! I know its due to weather … you made a substitute for another item in my june order. I wasnt informed of that either when i took the initiate to see my order status on line. Nope, only a piece of paper explained the issue. Also in my concern that it was nearly november and my weather was getting colder, none of your online reps were uo front with me to explain why my june order was so terribly slow in being sent to me. Someone said i should buy pots for the tulips as my ground was getting colder. So many pots? Gee. Not helpful. I have ordered massive numbers of bukbs from you since 2000 and this has been THE WORST experience and a horrible lack of you providing me with information. I am most unhappy.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mr. Galaxy
Site Experience Feedback
Nov 23, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »