K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 161 - 180 of 8,459
Mac
Site Experience Feedback
Nov 21, 2024
Had to enter payment info several times, long waits between when I input data and next page loaded
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee dee
Site Experience Feedback
Nov 21, 2024
I have ordered from you for years and never got a bad order your great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jona
Site Experience Feedback
Nov 21, 2024
I was waiting for the end of year sales to buy the splurge bulbs. The wait was worth it. 50 allums ordered. Site is pretty easy to navigate. Good experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MrTyTn
Site Experience Feedback
Oct 12, 2024
I ordered too late and missed out on mixes that I wanted. However, look forward to these new ones.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MrTyTn
Post-Delivery Feedback
Nov 21, 2024
Nothing really to say. I waited a bit late in the season and did not get exactly what I wanted, but that was on me.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Tick
Site Experience Feedback
Nov 11, 2024
I believe this is the third time I have ordered plants or bulbs from your company. The quality has been outstanding but I seem to remember the delivery took longer than I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tick
Post-Delivery Feedback
Nov 21, 2024
Ordered Giant Red Allium bulbs at a bargain price and they arrived quickly and in great shape. Really good-looking large bulbs. This is not the first time I've ordered from D. van Bourgondien and won't be the last.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 21, 2024
Only thing is that bothered me was 2 product was no longer available when I went to check out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Maggie
Site Experience Feedback
Nov 04, 2024
I was able to order what I desired.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PinkLime
Site Experience Feedback
Nov 21, 2024
Easy to order. Thank you .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KATHIE
Site Experience Feedback
Nov 20, 2024
i LOVE THE SELECTION OF BULBS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jennifer
Site Experience Feedback
Nov 20, 2024
wonderful experience! I could quickly see the sale products in stock and make my choice to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy
Site Experience Feedback
Nov 20, 2024
Excellent website and excellent prices. I look forward to receiving the plants!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 20, 2024
I'm happy with the ease of ordering. I'm also very pleased about the free shipping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
KJ
Site Experience Feedback
Nov 20, 2024
Site is easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Keiffech
Site Experience Feedback
Nov 20, 2024
I have a credit that I would like to Use but couldn’t figure out how to use on the website
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Site Experience Feedback
Nov 20, 2024
I don’t have any issues with your website at all. It’s very clear and understandable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Beautiful new bulbs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SunflowerSeed332
Site Experience Feedback
Oct 25, 2024
Love the last minute selections! I cannot wait until the bouquets are ready for spring!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RambleFox
Site Experience Feedback
Nov 20, 2024
I have made several orders and I have had good results with products. I especially like their information for plant care and planting instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Some of the bulbs were sold out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »