K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 141 - 160 of 8,459
Kim
Post-Delivery Feedback
Nov 23, 2024
The shopping experience and quality were excellent however I think you sent the bulbs too early. I even waited two additional weeks but now they are all growing!!!!!!! I ordered bulbs from another company in the same week and just received them. I am disappointed that you sent them so early and I’m unsure of what my spring will look like.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Bear
Post-Delivery Feedback
Nov 23, 2024
Bubls were pretty good quality and large. In shipping they got beat up a bit.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Val
Site Experience Feedback
Nov 22, 2024
I've been very happy with everything I have purchased from the company and my friends have ordered now also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bloembol
Site Experience Feedback
Nov 22, 2024
I made a request from customer service yesterday and have yet to hear back. In this day and age prompt customer service response is an important aspect of my online experience needs. I believe that it can be improved upon here. I think that the site speed could be improved. I like the site as a whole and am impresse with all the plant options.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
Ordered flowers
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Donna
Site Experience Feedback
Nov 22, 2024
Beautiful website! Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue D
Site Experience Feedback
Sep 14, 2024
I wanted some items that were sold out so that was frustrating. I am never happy to see the shipping charge!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- Full ratings for this review »
Sue D
Post-Delivery Feedback
Nov 22, 2024
My bulbs arrived on time and in excellent shape. The order included a very descriptive pamphlet that explained all about how to plant the bulbs for the best success. It would be helpful for you to include tips on how to deter wildlife from disturbing (eating) the bulbs. Some recommend sprinkling red pepper around the bulbs as you plant. Not sure if this is accurate, but I tried it. Would love your expert opinion on that issue.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 22, 2024
We order from VB every year.. for many years and will continue to do so
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Louise
Site Experience Feedback
Nov 22, 2024
I never want SUBSTITUTIONS! If I get what I ordered and it’s nice quality I’m happy. I volunteer lots, I over sea the Artistic Flower Designs @ The New York State Fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
ABQflowergirl
Site Experience Feedback
Nov 22, 2024
website is well designed and easy to use. I like that I can search by type of bulbs/flowers or look at a list to find new ones I wasn't thinking of before.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Scooter
Site Experience Feedback
Nov 22, 2024
Easy to navigate and I rarely have trouble finding and ordering items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dahlialover
Site Experience Feedback
Nov 22, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Laura
Post-Delivery Feedback
Nov 22, 2024
in addition to the bulbs I received, I ordered a lily that I have not received. Also, the timing was off. I live in Utah, and it is already getting cold and some days it is rainy and we have received some light snow. It would have been easier to plant the bulbs if I had received them earlier.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Elizabeth
Post-Delivery Feedback
Nov 22, 2024
Easy purchase experience and customer service was very helpful.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
CHanz
Post-Delivery Feedback
Nov 22, 2024
Excellent bulbs and customer service. I have been ordering for years and will continue!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
its fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Not so easy for old people
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
iris99
Post-Delivery Feedback
Nov 21, 2024
The bulbs were in excellent shape, ready to plant.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bronco
Site Experience Feedback
Nov 21, 2024
Like it. A great improvement in terms of customer ease of ordering. Very clear descriptions and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roxanne
Site Experience Feedback
Oct 08, 2024
Great as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roxanne
Post-Delivery Feedback
Nov 21, 2024
I had a great experience and am glad I made the purchases. I'm just sorry that a few of my items aren't available. DAMN!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »