K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 101 - 120 of 8,459
AC
Site Experience Feedback
Nov 26, 2024
Great selection, have purchased from multiple times with no issues or complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Nov 26, 2024
Good today. I was disappointed first time I ordered because after a ling delay was told items unavailable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MsK
Site Experience Feedback
Nov 26, 2024
I had a good experience but wish the variety of dahlias contained shorter types as well as the tall types.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Your selection of flowers, bulbs and plants is inspired. I have faith in Dutch companies more than most. I have been searching for tuberose bulbs and was relieved to find them, and such beautiful cultivars, on your site.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Lizbet
Site Experience Feedback
Nov 26, 2024
I’m giving these to friends and family for Christmas and so excited about them! I was stuck without a good idea and saw these in your email. What an original and thoughtful gift that will last forever, not contribute to the destruction of our planet, and feed pollinators.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Deer Daddy
Site Experience Feedback
Nov 25, 2024
We will see when the bulbs come as the quality.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
turtle
Site Experience Feedback
Nov 25, 2024
I have requested a delayed delivery of my bulbs until late April or early May 2025 as I dont move to Santa fe until mid April. I will call and ask that my shipment be delayed in Jan.2025.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gophur
Site Experience Feedback
Nov 25, 2024
I buy lots of plants and bulbs from K. Van Bourgondien & Sons every year and have for at least the last 10 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flowergirl
Post-Delivery Feedback
Nov 25, 2024
My only disappointment is not ordering sooner as the bulbs I wanted as my first choice were sold out.the order arrived quickly, was well packed and the quality of the bulbs excellent. I have been buying from K. van Bourgondien for almost as long as I have been in business…since 1971
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Alice
Site Experience Feedback
Nov 25, 2024
It was a little confusing at first. They offered a 15% discount but did not give that to me, but there was no charge for shipping so I was satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Garyesue
Site Experience Feedback
Nov 25, 2024
I had a lot of trouble entering my credit card number. I had to add an item to get free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
No problems. Great search engine and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P
Site Experience Feedback
Aug 19, 2024
I placed the order, but I had to phone to see if I could delay deliver since I will be away from home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P
Post-Delivery Feedback
Nov 25, 2024
I was out of the country for 60 days. I thought we arranged delivery after I returned home. The package arrived before I got home
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 8
- Full ratings for this review »
Pix
Site Experience Feedback
Nov 03, 2024
I'm purchasing late, but still good selection. Easy to find options for my situation, and I love the bulk pricing and availability.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pix
Post-Delivery Feedback
Nov 25, 2024
I ordered 200 daffodil bulbs and 100 tulip bulbs pretty late in the year. They were delivered quickly and I planted them the next day. A number of bulbs were duds, soft and mushy (16 bulbs in one bag of daffs, 11 in the other - but only 3 bad tulips). If I had ordered these early in the fall I would have complained but I wasn't surprised or concerned with as late in the season as it was. Many of the daffodil bulbs were double nosed which is in keeping with the high quality I have come to expect from K. Van Bourgondien.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lee
Site Experience Feedback
Nov 25, 2024
My nephew specifically requested a flower from your site. I regularly order Irises from another site, so this one is new to me. Some prices seem high.Others seem to be great deals. If I were to recommend you, it would probably be for specific flowers but after I have planted and had success.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
PresleysMom
Site Experience Feedback
Oct 09, 2024
Website is easy to shop with incredible deals, and a ton of varieties!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ataman
Post-Delivery Feedback
Nov 25, 2024
ORDERED product was good quality and DELIVERED on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bulbs bulb bulbs
Site Experience Feedback
Nov 03, 2024
Normal
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Old Gardner
Site Experience Feedback
Nov 25, 2024
I have been trying to get you ship an order I have with you since 10/10/24. I have made 4 phone calls & assured a rush was on it. i thought they would be shipped right away. But no. I have. order well from you & had good service till tthIs year. I am old disabled & now the ground here is freezing. I am dismayed & frustrated. I doubt I will buy from you again after the lies & fiasco. I normally don't get upset but am now. Please shop my orders!
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Nice products however lots were sold out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »