K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 61 - 80 of 8,459
craig
Site Experience Feedback
Nov 29, 2024
i had a hard time with establishing a password. It took multiple attempts before my password was accepted. i seemed to be following all the guidelines but each time it was rejected. I almost gave up but finally it worked
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 29, 2024
I look forward to the order being received
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mark
Site Experience Feedback
Nov 29, 2024
Awsome place to for bulbs and great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Site Experience Feedback
Nov 19, 2024
The ordering is extremely difficult with password change
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Stef
Site Experience Feedback
Nov 29, 2024
Incredible!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Susan L
Site Experience Feedback
Sep 24, 2024
Appreciate the discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan L
Post-Delivery Feedback
Nov 29, 2024
Bulbs arrived in great condition and were very large, with lots of "doubles". Can't wait for Spring!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Krissy
Site Experience Feedback
Nov 29, 2024
Overall the shopping experience was efficient and easeful. It's been a great experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 29, 2024
Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 29, 2024
Love the varieties
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Nov 29, 2024
Very good. If something is sold out why not leave it off the viewing list?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Taylor Grounds
Post-Delivery Feedback
Nov 29, 2024
This is the second time I’ve ordered a large quantity of bulbs from Van Bourgondirn. Each time they came quickly, packaged nicely, and excellent condition.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SAM
Site Experience Feedback
Nov 28, 2024
Had to log in as a guest . Would not except my password for new member. I thought I might already have one but that didn’t work either.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
nita1027
Site Experience Feedback
Nov 28, 2024
I very much enjoyed shopping on this website. Easy to navigate, product categories are very helpful and check out was a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Nov 28, 2024
Ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LynLan
Site Experience Feedback
Nov 28, 2024
I would like if your company would automatically deduct shipping when ordering over $129, worth of goods.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jjapers
Site Experience Feedback
Nov 28, 2024
I was unable to edit shipping address so I could use paypal. The to zip codes did not match. backed out or the order and still could not change the zipcode. I think there is a glitch in the software
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan
Site Experience Feedback
Nov 28, 2024
Excellent and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Babsie
Site Experience Feedback
Oct 07, 2024
I was wonderful. Having to cut back due to rent increase I was able to purchase my items with much less shipping cost today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Babsie
Post-Delivery Feedback
Nov 28, 2024
For the past four years I have been purchasing bulbs from Van Bourgondien adding to my lily collection. I have been so impressed. One in particular, the giant orienpet, I brought blooming to my local farm stand. The owners and customers were quite impressed. I now make that a regular occurrence during the summer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DBG
Site Experience Feedback
Nov 02, 2024
There’s always a good selection
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DBG
Post-Delivery Feedback
Nov 28, 2024
2 packages of bulbs had significant rotted or dried up bulbs, but were replaced with no hassle
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Betsy
Site Experience Feedback
Nov 27, 2024
Pretty straightforward
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »