Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 29, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 821 - 840 of 9,228

Online Shopper

Site Experience Feedback

Oct 30, 2024

More detailed pictures of some items

Star

Site Experience Feedback

Oct 22, 2024

I had a stiff brush in my cart for a few days and when I went to finish the order it was no longer there. I guess it sold out?


Post-Delivery Feedback

Oct 30, 2024

The gloves I purchased are really nice!

izzy

Site Experience Feedback

Oct 24, 2024

it was amazing I have been wanting this order foreveer

Online Shopper

Site Experience Feedback

Oct 30, 2024

First time shopping. Was hoping for a first time discount code.

Ricky

Site Experience Feedback

Oct 29, 2024

Easy

JC

Site Experience Feedback

Oct 29, 2024

Seems easy hope they fit

Kim

Site Experience Feedback

Oct 29, 2024

Dover has a great inventory!! I mostly by casual riding shirts.

Online Shopper

Site Experience Feedback

Oct 29, 2024

Always Excellent!

Online Shopper

Site Experience Feedback

Oct 29, 2024

Great

Meg

Site Experience Feedback

Oct 29, 2024

All good but would like wider variety of premium products

Tmazz

Site Experience Feedback

Oct 29, 2024

Everything was great we had the pants I needed

Online Shopper

Site Experience Feedback

Oct 29, 2024

All good.

Trikaty

Site Experience Feedback

Oct 29, 2024

Quick, easy & love that you provide discount for USEF members

Online Shopper

Site Experience Feedback

Oct 29, 2024

Overall good selection of products. Some shoes are priced to high. I purchased Nobel waterproof boots in spring 2024 and they already cracked at the ball of your foot and seam came apart at the rubber sole.

Mia

Site Experience Feedback

Oct 29, 2024

smooth process, easy to find what I was looking for

Tristan

Site Experience Feedback

Oct 29, 2024

Experience was good

Missouri Fox Trotter

Site Experience Feedback

Oct 29, 2024

Experience was good, but more importantly Dover Saddlery had the product in the size required and could ship it to me in the desired time frame.

Online Shopper

Site Experience Feedback

Oct 29, 2024

Much more selection than smart pak

Horses

Site Experience Feedback

Oct 29, 2024

It would not accept one of my cards

Kaia

Site Experience Feedback

Oct 28, 2024

Found promo code easily, shipping was free, overall good prices as well!