Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 29, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 861 - 880 of 9,228

Online Shopper

Site Experience Feedback

Oct 27, 2024

Good experience. Easy, found what I was looking for.

B

Site Experience Feedback

Oct 27, 2024

The checkout experience was seamless and easy, the only downside of my experience was that there were no reviews for the product that I purchased so I could not make the most informed decision before purchasing.

JD

Site Experience Feedback

Oct 27, 2024

It was a really straightforward process to find and purchase what I was looking for.

S

Site Experience Feedback

Oct 27, 2024

It can be difficult to shop for kids sizes (for example: if filtering for "XS" it shows ladies/womens)

brad

Site Experience Feedback

Oct 27, 2024

good

JoJo

Site Experience Feedback

Oct 27, 2024

Ordering process was very user friendly

Online Shopper

Site Experience Feedback

Oct 27, 2024

All good….easy!

Elijah

Site Experience Feedback

Oct 27, 2024

Always great

T

Site Experience Feedback

Oct 27, 2024

Overall a good experience!

Em

Site Experience Feedback

Oct 27, 2024

It was good

horsey lady

Site Experience Feedback

Oct 27, 2024

difficult time time returning to previous page Had to do a search because continue shopping is not on all of the navigation pages.

HorseGal

Site Experience Feedback

Oct 27, 2024

The code “CMFLASH” to apply the BOOGO 50% off orange ticketed items would not work so I did not buy 3 items that I would have otherwise. At first it only applied the 50% discount to one of the three items. I came back to the cart after looking at something else and the discount was taken off and it was back to full price for all three items. Very disappointing.

Toltoli

Site Experience Feedback

Oct 27, 2024

Wish more items were on sale.

Barron56

Site Experience Feedback

Oct 27, 2024

Easy!

Leslie

Site Experience Feedback

Oct 27, 2024

I was able to place my order quickly by using the website.

Online Shopper

Site Experience Feedback

Oct 27, 2024

Decent, never get rid of free shipping and keep the order cost minimum to get free shipping reasonable.

Dean

Site Experience Feedback

Oct 18, 2024

Everything was great but I would like to see an ability to compare items


Post-Delivery Feedback

Oct 27, 2024

Just a great all-around experience. Access to the website was very easy. Selection of products was very clear and easy to navigate. I had to call Customer Support with a question which they answered completely and helped quite a bit. I would recommend Dover Saddlery to anyone with equine needs.

J

Site Experience Feedback

Oct 27, 2024

The online order was very easy to place. Super happy with it!

Online Shopper

Site Experience Feedback

Oct 27, 2024

All good thanks

Jane

Site Experience Feedback

Oct 27, 2024

Very good experience. Looking for gloves, which Dover has a large selection of riding gloves.