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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 29, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 841 - 860 of 9,228

Bibi

Site Experience Feedback

Oct 28, 2024

Easy to find item and helpful description and review

Joy

Site Experience Feedback

Oct 28, 2024

Easy

Lauren

Site Experience Feedback

Oct 28, 2024

Easy to use website, excellent products and many options

Maggie

Site Experience Feedback

Oct 28, 2024

easy to use

Sarah

Site Experience Feedback

Oct 28, 2024

It was easy

Kellee

Site Experience Feedback

Oct 28, 2024

Easily found what I was looking for. Size chart was very helpful.

Cecilia

Site Experience Feedback

Oct 28, 2024

Website was easy to navigate and items look to be very well manufactured

Bb

Site Experience Feedback

Oct 28, 2024

Easy to order

na

Site Experience Feedback

Oct 28, 2024

None

Bo

Site Experience Feedback

Oct 28, 2024

Great experience

Davy Crockett

Site Experience Feedback

Oct 28, 2024

Hi - it states 'shipping from location other than warehouse.. 2-9 business days. It would be great to get a better idea of how to track, etc.. Asking as I have never shopped at Dover before and had bad! experience with State Line, hoping this will be better as far as actual delivery vs. stated date. thanks!

Happy Customer

Site Experience Feedback

Oct 28, 2024

Fast, efficient, reliable, easy

Kady Kate

Site Experience Feedback

Oct 28, 2024

Easy to navigate

Megan

Site Experience Feedback

Oct 22, 2024

Great


Post-Delivery Feedback

Oct 28, 2024

The whole process was very easy and seamless. Items arrived on time, unfortunately one of the pairs of breeches do not fit so I will have to return, but the second pair are perfect.

MTucker1

Site Experience Feedback

Oct 28, 2024

I am mildly interested in acquiring a pair of winter paddock boots, a pair was available at a great price and in my size so I decided to purchase.

Cj

Site Experience Feedback

Oct 28, 2024

They had just what I was looking for

nv34

Site Experience Feedback

Oct 28, 2024

I tried on specific breeches in store and it took me several searches to find them. However, once I did find them, the rest of the process was easy and many options were available for purchase

Wojjie

Site Experience Feedback

Oct 28, 2024

All good.

Prima

Site Experience Feedback

Oct 10, 2024

I needed a lot of help with technical info about the purchase. The chat girls were excellent and knowledgeable. They assisted me and helped me select the right accessories and feel confident about my purchase.


Post-Delivery Feedback

Oct 28, 2024

I bought a Wintec Adjustable saddle for a TB I'm retraining. The online chat girl was really helpful with deciding on the fit and accessories needed to make the project work. I'm very happy with the Chat customer service, which made me feel secure in this investment.

Gracie

Site Experience Feedback

Oct 27, 2024

Great