Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 841 - 860 of 9,228
Bibi
Site Experience Feedback
Oct 28, 2024
Easy to find item and helpful description and review
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Joy
Site Experience Feedback
Oct 28, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lauren
Site Experience Feedback
Oct 28, 2024
Easy to use website, excellent products and many options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maggie
Site Experience Feedback
Oct 28, 2024
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarah
Site Experience Feedback
Oct 28, 2024
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kellee
Site Experience Feedback
Oct 28, 2024
Easily found what I was looking for. Size chart was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cecilia
Site Experience Feedback
Oct 28, 2024
Website was easy to navigate and items look to be very well manufactured
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bb
Site Experience Feedback
Oct 28, 2024
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
na
Site Experience Feedback
Oct 28, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bo
Site Experience Feedback
Oct 28, 2024
Great experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Davy Crockett
Site Experience Feedback
Oct 28, 2024
Hi - it states 'shipping from location other than warehouse.. 2-9 business days. It would be great to get a better idea of how to track, etc.. Asking as I have never shopped at Dover before and had bad! experience with State Line, hoping this will be better as far as actual delivery vs. stated date. thanks!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Customer
Site Experience Feedback
Oct 28, 2024
Fast, efficient, reliable, easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kady Kate
Site Experience Feedback
Oct 28, 2024
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Megan
Site Experience Feedback
Oct 22, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Megan
Post-Delivery Feedback
Oct 28, 2024
The whole process was very easy and seamless. Items arrived on time, unfortunately one of the pairs of breeches do not fit so I will have to return, but the second pair are perfect.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MTucker1
Site Experience Feedback
Oct 28, 2024
I am mildly interested in acquiring a pair of winter paddock boots, a pair was available at a great price and in my size so I decided to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cj
Site Experience Feedback
Oct 28, 2024
They had just what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
nv34
Site Experience Feedback
Oct 28, 2024
I tried on specific breeches in store and it took me several searches to find them. However, once I did find them, the rest of the process was easy and many options were available for purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wojjie
Site Experience Feedback
Oct 28, 2024
All good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Prima
Site Experience Feedback
Oct 10, 2024
I needed a lot of help with technical info about the purchase. The chat girls were excellent and knowledgeable. They assisted me and helped me select the right accessories and feel confident about my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Prima
Post-Delivery Feedback
Oct 28, 2024
I bought a Wintec Adjustable saddle for a TB I'm retraining. The online chat girl was really helpful with deciding on the fit and accessories needed to make the project work. I'm very happy with the Chat customer service, which made me feel secure in this investment.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gracie
Site Experience Feedback
Oct 27, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »