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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 29, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 801 - 820 of 9,228

Kadie

Site Experience Feedback

Oct 30, 2024

Great

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

Dee

Site Experience Feedback

Oct 30, 2024

Good

BB

Site Experience Feedback

Oct 30, 2024

excellent

Dolley

Site Experience Feedback

Oct 30, 2024

Ordering was easy since the person receiving the gift told me exactly what she wanted.

Starrtam

Site Experience Feedback

Oct 30, 2024

Easy to use, intuitive.

Mary

Site Experience Feedback

Oct 30, 2024

I would have liked more colors of the Tailored Sportsman riding shirt

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

EBS

Site Experience Feedback

Oct 30, 2024

Good quality products but limited inventory

Renegade

Site Experience Feedback

Oct 30, 2024

Good, but not as easy as Amazon

15Hands

Site Experience Feedback

Oct 30, 2024

no fault of Dover, but the color selections were minimal

Diana Dyer

Site Experience Feedback

Oct 30, 2024

It was easy to search for a blanket and monogram it

Annie

Site Experience Feedback

Oct 18, 2024

Great


Post-Delivery Feedback

Oct 30, 2024

Product was exactly what was described. Totally happy with my purchase.

Jenny

Site Experience Feedback

Oct 30, 2024

Everything is perfect and easy , this store have beautiful products!!

Brcky

Site Experience Feedback

Oct 30, 2024

I love the variety of products Dover carries.

GFF

Site Experience Feedback

Oct 30, 2024

PayPal makes it so easy.

Sunny

Site Experience Feedback

Oct 30, 2024

Easy to find the helmet I was looking for

mjalc

Site Experience Feedback

Oct 21, 2024

Buying at Dover Saddlery its always a good experience. The variety and quality of the products is amazing. Shopping online is easy and I never had any problems and I really enjoy going to the stores: good attention, many sizes and products!

Lara

Site Experience Feedback

Oct 30, 2024

I love using the Dover website. Very easy to use and fast.

SJ

Site Experience Feedback

Oct 08, 2024

Your website is well organized, easy to find products and information about the products, and easy to order.


Post-Delivery Feedback

Oct 30, 2024

I ordered paddock boots and half chaps. The boots are great but I ordered the wrong size half chaps. I spoke to customer service and she could not have been nicer. The exchange to the right size was easy.