Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 781 - 800 of 9,228
Looking for a girth
Site Experience Feedback
Oct 31, 2024
Looking for a girth found one quickly
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Sarah
Site Experience Feedback
Oct 31, 2024
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jaci
Site Experience Feedback
Oct 31, 2024
Prices are high
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Allyannah
Site Experience Feedback
Oct 31, 2024
Great selection of bridles with a big price range!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LauraT
Site Experience Feedback
Oct 31, 2024
Great experience, everything was easy to do.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Oct 31, 2024
I’ve always enjoyed shopping at Dover. But it’s almost always online as there has never been a store near where I live. With Louisville Kentucky being a larger city and the home of the Kentucky Derby and many other equine events one would think that there would be enough of a market here for a Dover store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KC
Site Experience Feedback
Oct 31, 2024
Simple and easy on line purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snaffle
Site Experience Feedback
Oct 31, 2024
I had a good experience. I did have a promotional gift card that was not managed well. I had three of them, but only one number was given to me. I had to call to get the other two promotional gift cards. It was an inconvenience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SZ
Site Experience Feedback
Oct 31, 2024
Always very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
I hope I can return the boots if they don’t fit!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Oct 13, 2024
I wanted to order more than one item, but didn't see how to add to cart. Probably my inexperience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LB
Site Experience Feedback
Oct 31, 2024
Quickly found item I was looking for and check out went smoothly. Would like an Apple Pay option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nugget
Site Experience Feedback
Oct 31, 2024
It was good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
Very fast purchase. Easy to navigate and complete
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse Mom
Site Experience Feedback
Oct 31, 2024
Shopping for winter blankets while the gram filling scale was helpful I would more helpful to understand temperate ranges that may support the use of the blanket. While I do understand everyone has different opinions, its hard to tell how warm a 200 gram blanket is.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Luxe Equestrian
Site Experience Feedback
Oct 31, 2024
My experience was satisfactory.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Andy
Post-Delivery Feedback
Oct 31, 2024
Love shopping here and they have everything you need!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nanny
Site Experience Feedback
Oct 21, 2024
Had an easy time looking for what I needed. Just wish the Ariat boot was in stock in the size needed. Was easy to find a comparable boot in the correct size.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nanny
Post-Delivery Feedback
Oct 31, 2024
I was pleased I could find matching stable boots for both my granddaughters.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Sad about the LACK OF CLARITY
Site Experience Feedback
Oct 31, 2024
There was no "fine print" to the flash sale that was sent to me by text. Items in my cart didn't consistently reflect the PUBLISHED PROMOTION. There was no way to speak with a customer service rep: online chat was closed at 7pm. Phone lines closed. Email said would be 24 hours to respond. (The "flash sale" was a few hours long.) I ultimately reduced the number of items in my cart (worrying that the "flash" event was a hoax). Everything arrived very quickly & the ENTIRE ORDER is being returned because it was NOT AS PUBLISHED: "50% off All Orange Ticketed Items". I was informed it was ACTUALLY: buy one item at clearance price, and get a SECOND ONE at 50% off clearance price on all orange ticketed clearance items."
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »