Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 761 - 780 of 9,228
Bird
Site Experience Feedback
Oct 27, 2024
Always love Dover! When I lived in CA I would go to the Lake Forest Location weekly. April and their customer service made me a Dover for life. When I moved to Indiana two years ago- Dover is still our number one equestrian store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bird
Post-Delivery Feedback
Nov 02, 2024
I was purchasing nonslip spray and finally found a nonslip pad that would physically stay on the horse! Use it for the first time today and it was success. I love Dover
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
blackcat
Site Experience Feedback
Nov 02, 2024
easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 02, 2024
good!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Nov 02, 2024
Dover Saddlery's website is easy to navigate. There are always tons of options in my size. Any time there has been an issue, customer service has always been super helpful and resolves the issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dara
Site Experience Feedback
Nov 02, 2024
I would have preferred to have been able to use Apple Pay to check out so I didn’t have to physically get my card. First world problems. ;)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Hi
Site Experience Feedback
Oct 21, 2024
Hello
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Shopping
Site Experience Feedback
Oct 18, 2024
Overall very satisfied with my shopping experience and will be shopping here again in near future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becca B
Site Experience Feedback
Oct 19, 2024
Dover always exceeds my expectations and the service and quality of goods is exceptional. Can't recommend Dover highly enough.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becca B
Post-Delivery Feedback
Nov 02, 2024
I was looking for a saddle pad for the Holiday season. The LeMieux Suede pad is perfect! I am beyond pleased with my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
EC
Site Experience Feedback
Nov 01, 2024
Easily found Dover’s product offering through a Google search for the item I needed. Dover’s Recommendation engine helpfully suggested the matched cover for the girth I ordered! My only complaint is that I was not able to choose a priority shipping.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Horse
Site Experience Feedback
Nov 01, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Jmoney
Site Experience Feedback
Nov 01, 2024
I was hoping the product would be in store so that I could try it on
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
horsestar
Site Experience Feedback
Nov 01, 2024
easy to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BK
Site Experience Feedback
Nov 01, 2024
Worked great found what I wanted with ease
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
spoiled_ponies_of_mine
Site Experience Feedback
Nov 01, 2024
it was pretty good. One suggestion, maybe make it clearer that you can use a debit card in the credit card portion :) thanks!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
SBK
Site Experience Feedback
Nov 01, 2024
Very good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DHMorris
Site Experience Feedback
Nov 01, 2024
Found the item I wanted at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DJK
Site Experience Feedback
Nov 01, 2024
The website is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 01, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Olivia
Site Experience Feedback
Oct 22, 2024
i liked the ease of getting basic riding apparel but wish there were more options to choose from.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Olivia
Post-Delivery Feedback
Nov 01, 2024
i ordered a few things before getting back in the saddle on wednesday. i ordered several weeks in advance. one item in my order arrived the next day. it took several days for the rest of my order to be delivered and when it was, it was nowhere to be found. i had to call customer support to resolve the issue, and they thankfully placed another order for me but i’m not sure if i will get it on time.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 4
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 01, 2024
my package was delivered sooner than expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »