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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 761 - 780 of 9,228

Bird

Site Experience Feedback

Oct 27, 2024

Always love Dover! When I lived in CA I would go to the Lake Forest Location weekly. April and their customer service made me a Dover for life. When I moved to Indiana two years ago- Dover is still our number one equestrian store.


Post-Delivery Feedback

Nov 02, 2024

I was purchasing nonslip spray and finally found a nonslip pad that would physically stay on the horse! Use it for the first time today and it was success. I love Dover

blackcat

Site Experience Feedback

Nov 02, 2024

easy.

Online Shopper

Site Experience Feedback

Nov 02, 2024

good!

Al

Site Experience Feedback

Nov 02, 2024

Dover Saddlery's website is easy to navigate. There are always tons of options in my size. Any time there has been an issue, customer service has always been super helpful and resolves the issue.

Dara

Site Experience Feedback

Nov 02, 2024

I would have preferred to have been able to use Apple Pay to check out so I didn’t have to physically get my card. First world problems. ;)

Hi

Site Experience Feedback

Oct 21, 2024

Hello

Shopping

Site Experience Feedback

Oct 18, 2024

Overall very satisfied with my shopping experience and will be shopping here again in near future

Becca B

Site Experience Feedback

Oct 19, 2024

Dover always exceeds my expectations and the service and quality of goods is exceptional. Can't recommend Dover highly enough.


Post-Delivery Feedback

Nov 02, 2024

I was looking for a saddle pad for the Holiday season. The LeMieux Suede pad is perfect! I am beyond pleased with my purchase.

EC

Site Experience Feedback

Nov 01, 2024

Easily found Dover’s product offering through a Google search for the item I needed. Dover’s Recommendation engine helpfully suggested the matched cover for the girth I ordered! My only complaint is that I was not able to choose a priority shipping.

Horse

Site Experience Feedback

Nov 01, 2024

It was good

Jmoney

Site Experience Feedback

Nov 01, 2024

I was hoping the product would be in store so that I could try it on

horsestar

Site Experience Feedback

Nov 01, 2024

easy to use

BK

Site Experience Feedback

Nov 01, 2024

Worked great found what I wanted with ease

spoiled_ponies_of_mine

Site Experience Feedback

Nov 01, 2024

it was pretty good. One suggestion, maybe make it clearer that you can use a debit card in the credit card portion :) thanks!

SBK

Site Experience Feedback

Nov 01, 2024

Very good

DHMorris

Site Experience Feedback

Nov 01, 2024

Found the item I wanted at a reasonable price.

DJK

Site Experience Feedback

Nov 01, 2024

The website is great.

Online Shopper

Post-Delivery Feedback

Nov 01, 2024

It was great

Olivia

Site Experience Feedback

Oct 22, 2024

i liked the ease of getting basic riding apparel but wish there were more options to choose from.


Post-Delivery Feedback

Nov 01, 2024

i ordered a few things before getting back in the saddle on wednesday. i ordered several weeks in advance. one item in my order arrived the next day. it took several days for the rest of my order to be delivered and when it was, it was nowhere to be found. i had to call customer support to resolve the issue, and they thankfully placed another order for me but i’m not sure if i will get it on time.

Online Shopper

Post-Delivery Feedback

Nov 01, 2024

my package was delivered sooner than expected