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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 81 - 100 of 9,327

Lucy

Site Experience Feedback

Nov 24, 2024

Website checkout experience is the most in need of difference, I’d like to save some items for later from my cart, more customer reviews and recommendations. I like the site colors but the actual website function can be a bit clunky mobile.

N/A

Site Experience Feedback

Nov 24, 2024

N/a

Raven

Site Experience Feedback

Nov 24, 2024

Everything was easy and I had no problems

Carla K.

Site Experience Feedback

Nov 14, 2024

All good


Post-Delivery Feedback

Nov 24, 2024

They had the helmet she in in brand, size and colors.

More pictures please

Site Experience Feedback

Nov 24, 2024

Pictures of riding pants could have been clearer to show the pocket features. Otherwise, the whole experience was great.

Online Shopper

Site Experience Feedback

Nov 24, 2024

I took my granddaughter shopping for her bday and saw a version of this jacket and tried and loved it

Deb

Site Experience Feedback

Nov 24, 2024

Easy site to shop

Butte Shadow

Site Experience Feedback

Nov 24, 2024

Efficient and easy

Online Shopper

Site Experience Feedback

Nov 24, 2024

I easily found what I was looking for using the search feature.

Drea

Site Experience Feedback

Nov 24, 2024

I don’t use Dover much, seems expensive & not really any deals.

Zella

Site Experience Feedback

Nov 24, 2024

website is very user friendly...it only took me a few minutes to shop.I was looking for sweaters and actually there were several to choose from...the size choices were well explained also...no problems at all

Genevieve

Site Experience Feedback

Nov 24, 2024

All good

Jen

Site Experience Feedback

Nov 24, 2024

Great

Diane

Site Experience Feedback

Nov 24, 2024

Good sale.

slayde saddle pads

Site Experience Feedback

Nov 24, 2024

it was an easy transaction.

Justine

Site Experience Feedback

Nov 24, 2024

Very simple to navigate and all the products I needed

Online Shopper

Site Experience Feedback

Nov 24, 2024

No problem with the order

Online Shopper

Site Experience Feedback

Nov 24, 2024

All good!

Dover Gifting

Site Experience Feedback

Nov 24, 2024

Happy with the ease of the website, especially being able to look at past orders.

BeanRat

Site Experience Feedback

Nov 24, 2024

Very easy and smooth transaction