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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 101 - 120 of 9,327

Christmas

Site Experience Feedback

Nov 24, 2024

Christmas gift for grand daughter

Kathy

Site Experience Feedback

Nov 24, 2024

Online information re the product I bought was very clear. I spoke to a woman at Dover who was extremely helpful and answered a couple of questions I had.

Online Shopper

Site Experience Feedback

Nov 24, 2024

FOUND QUICKLY WHAT MY DAUGHTER REQUESTED

Please dont

Site Experience Feedback

Nov 24, 2024

It was good

Kate

Site Experience Feedback

Nov 24, 2024

It was easy

Horse1130

Site Experience Feedback

Nov 24, 2024

Good prices

Meme

Site Experience Feedback

Nov 24, 2024

It was fast and easy

Dr Q

Site Experience Feedback

Nov 24, 2024

Great experience, really looking forward to putting everything together for Christmas for daughter!

Julia

Site Experience Feedback

Nov 24, 2024

Easy to find exactly what I wanted.

Karen

Site Experience Feedback

Nov 24, 2024

I have purchased items from Dover for 20 years - online and in store at Hockessin, DE. Always completely satisfied with the items I've bought. Service is great either way.

Anonymous

Post-Delivery Feedback

Nov 24, 2024

They delivered my saddle pad on time. But not the ear bonnet. The package tracking did not work. Otherwise fine experience.

Amy

Site Experience Feedback

Nov 24, 2024

Great

Online Shopper

Site Experience Feedback

Nov 24, 2024

Love that there are free returns. I will not order from sites that don’t offer this.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Very good

HorsES

Site Experience Feedback

Nov 24, 2024

Today was easy because I was just getting a shirt for my daughter and nothing hard to fit like chaps. I liked that I knew there was free shipping in advance and almost added on additional items due to that but products I was looking for didn’t exist or were over my budget. Wish there had been more warm socks available, I would have purchased one pair of those as well. Was also looking for earrings.

Sarah

Site Experience Feedback

Nov 24, 2024

Very easy to navigate.

Kate

Site Experience Feedback

Nov 23, 2024

The website was very user friendly and responded quicker than most sites

Nina

Site Experience Feedback

Nov 23, 2024

While the organization of the site makes it easy to navigate, the selection of bell boots is such that it was ultimately very difficult to find a suitable pair, despite the array of options. The reviews for many of the products were highly polarized, making it a gamble to select any of them, especially the Dover Saddlery brand bell boots. I am also aware that several of the bell boots, such as the Walsh fleece top bell boots, were marked up significantly from other retailers, making me more inclined to consider purchasing them from elsewhere and shipping them. I would have bought the Walsh bell boots instead of the Dover Saddlery ones, but my horse needs a new pair of bell boots sooner rather than later, so I wanted to be able to pick them up in person. Otherwise, the mark up would have been a significant deterrent for making a purchase and I likely would have bought them elsewhere.

AL

Site Experience Feedback

Nov 23, 2024

The website was easy to use, and I found everything I needed fast, added to cart and checked out. I only wish there was a few more items available that I would've added to my order (the toy pony Spike or other color options for the toy accessories). Otherwise a good experience & I am able to pick up in store which is great!

Horse-treats

Site Experience Feedback

Nov 23, 2024

Website is very easy to navigate. Great prices and fast check out