Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 101 - 120 of 9,327
Christmas
Site Experience Feedback
Nov 24, 2024
Christmas gift for grand daughter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Nov 24, 2024
Online information re the product I bought was very clear. I spoke to a woman at Dover who was extremely helpful and answered a couple of questions I had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
FOUND QUICKLY WHAT MY DAUGHTER REQUESTED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Please dont
Site Experience Feedback
Nov 24, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 24, 2024
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse1130
Site Experience Feedback
Nov 24, 2024
Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meme
Site Experience Feedback
Nov 24, 2024
It was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr Q
Site Experience Feedback
Nov 24, 2024
Great experience, really looking forward to putting everything together for Christmas for daughter!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Julia
Site Experience Feedback
Nov 24, 2024
Easy to find exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karen
Site Experience Feedback
Nov 24, 2024
I have purchased items from Dover for 20 years - online and in store at Hockessin, DE. Always completely satisfied with the items I've bought. Service is great either way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anonymous
Post-Delivery Feedback
Nov 24, 2024
They delivered my saddle pad on time. But not the ear bonnet. The package tracking did not work. Otherwise fine experience.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Amy
Site Experience Feedback
Nov 24, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Love that there are free returns. I will not order from sites that don’t offer this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Very good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
HorsES
Site Experience Feedback
Nov 24, 2024
Today was easy because I was just getting a shirt for my daughter and nothing hard to fit like chaps. I liked that I knew there was free shipping in advance and almost added on additional items due to that but products I was looking for didn’t exist or were over my budget. Wish there had been more warm socks available, I would have purchased one pair of those as well. Was also looking for earrings.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Sarah
Site Experience Feedback
Nov 24, 2024
Very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 23, 2024
The website was very user friendly and responded quicker than most sites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Site Experience Feedback
Nov 23, 2024
While the organization of the site makes it easy to navigate, the selection of bell boots is such that it was ultimately very difficult to find a suitable pair, despite the array of options. The reviews for many of the products were highly polarized, making it a gamble to select any of them, especially the Dover Saddlery brand bell boots. I am also aware that several of the bell boots, such as the Walsh fleece top bell boots, were marked up significantly from other retailers, making me more inclined to consider purchasing them from elsewhere and shipping them. I would have bought the Walsh bell boots instead of the Dover Saddlery ones, but my horse needs a new pair of bell boots sooner rather than later, so I wanted to be able to pick them up in person. Otherwise, the mark up would have been a significant deterrent for making a purchase and I likely would have bought them elsewhere.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
AL
Site Experience Feedback
Nov 23, 2024
The website was easy to use, and I found everything I needed fast, added to cart and checked out. I only wish there was a few more items available that I would've added to my order (the toy pony Spike or other color options for the toy accessories). Otherwise a good experience & I am able to pick up in store which is great!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Horse-treats
Site Experience Feedback
Nov 23, 2024
Website is very easy to navigate. Great prices and fast check out
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »