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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 61 - 80 of 9,327

Shelly

Site Experience Feedback

Nov 19, 2024

I had a great experience with my order today. I ordered my item and will be able to pick it up at the store.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I always choose dover for shopping. Easy to use website and mostly free shipping

jessica

Site Experience Feedback

Nov 25, 2024

good

EveMarie

Post-Delivery Feedback

Nov 25, 2024

The game Horse-opoly was better than expected! It’s a gift for granddaughter, she will absolutely love this! Quick service and delivery! Will purchase from your company again! Thank you for making it easy!

gillian

Site Experience Feedback

Nov 25, 2024

It was good but i wish there were more sales.

Online Shopper

Site Experience Feedback

Nov 25, 2024

It was great

TeriB

Site Experience Feedback

Nov 25, 2024

It is always easy.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Easy to find product and checkout

Sissy

Site Experience Feedback

Nov 24, 2024

It was very easy to maneuver through website

Online Shopper

Site Experience Feedback

Nov 24, 2024

Easy

Online Shopper

Site Experience Feedback

Nov 24, 2024

Good

Online Shopper

Site Experience Feedback

Nov 24, 2024

Easy to maneuver around the site. Sales easy to spot. Very quick transaction time.,

DSAS

Site Experience Feedback

Nov 24, 2024

Website was very easy to navigate. Much easier to find items on this site than other comparable sites I’ve visited.

VSW

Site Experience Feedback

Nov 24, 2024

It's a pretty easy, if basic, website design. I would have liked to have more filters when searching clearance (i.e. shirts vs. pants, rather than just "breeches" or a price filter.

Happy Rider

Site Experience Feedback

Nov 24, 2024

Great quality merchandise, convenient to order, nice sale

Online Shopper

Site Experience Feedback

Nov 24, 2024

time consuming

Last stop ranch

Site Experience Feedback

Nov 24, 2024

Good quality merchandise

Butch

Site Experience Feedback

Nov 24, 2024

Quick and easy

Online Shopper

Site Experience Feedback

Nov 24, 2024

The website was running slow.

Maverick

Site Experience Feedback

Nov 24, 2024

The filters could be improved, they are overly sensitive and thus unusable.