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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 41 - 60 of 9,327

Online Shopper

Site Experience Feedback

Nov 25, 2024

Enjoyably easy.

Claire

Site Experience Feedback

Nov 25, 2024

The order was easy to make.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I was looking for a specific gift for my daughter. Easy to find answers

SPB

Site Experience Feedback

Nov 25, 2024

The site is easy to use, quick to load with rapid, legitimate display of products.

Online Shopper

Site Experience Feedback

Nov 25, 2024

All good

Rachel

Site Experience Feedback

Nov 25, 2024

It was good as per usual

Jully Brasil

Site Experience Feedback

Nov 25, 2024

loved to be able to buy things at Dover Saddlery!

Hope123

Site Experience Feedback

Nov 25, 2024

Na

Online Shopper

Site Experience Feedback

Nov 25, 2024

easy to use website

Online Shopper

Site Experience Feedback

Nov 25, 2024

It was exactly as I expected and wanted.

Piper

Site Experience Feedback

Nov 25, 2024

I was looking for reins 60” only one had a size description

Sally

Site Experience Feedback

Nov 25, 2024

Love your halters

Online Shopper

Site Experience Feedback

Nov 25, 2024

Quick easy clear. Easy checkout.

Krissy

Site Experience Feedback

Nov 25, 2024

One of the better online shopping experiences we have had: The options to search are spot on.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I’ve waited 2 months on part of my order. Had to reorder it.

Truth

Site Experience Feedback

Nov 25, 2024

Went well

Jody

Site Experience Feedback

Nov 25, 2024

Quick and easy

Anonymous

Site Experience Feedback

Nov 25, 2024

Good interaction with the website, easy to use

NanE

Site Experience Feedback

Nov 25, 2024

It was very easy to purchase from Dover Saddelry

DrMom

Site Experience Feedback

Nov 25, 2024

Started at Amazon but came here and found much better selection and info