Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 41 - 60 of 9,327
Online Shopper
Site Experience Feedback
Nov 25, 2024
Enjoyably easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Claire
Site Experience Feedback
Nov 25, 2024
The order was easy to make.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
I was looking for a specific gift for my daughter. Easy to find answers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SPB
Site Experience Feedback
Nov 25, 2024
The site is easy to use, quick to load with rapid, legitimate display of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rachel
Site Experience Feedback
Nov 25, 2024
It was good as per usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jully Brasil
Site Experience Feedback
Nov 25, 2024
loved to be able to buy things at Dover Saddlery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hope123
Site Experience Feedback
Nov 25, 2024
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
It was exactly as I expected and wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Piper
Site Experience Feedback
Nov 25, 2024
I was looking for reins 60” only one had a size description
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sally
Site Experience Feedback
Nov 25, 2024
Love your halters
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Quick easy clear. Easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Krissy
Site Experience Feedback
Nov 25, 2024
One of the better online shopping experiences we have had: The options to search are spot on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
I’ve waited 2 months on part of my order. Had to reorder it.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Truth
Site Experience Feedback
Nov 25, 2024
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jody
Site Experience Feedback
Nov 25, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anonymous
Site Experience Feedback
Nov 25, 2024
Good interaction with the website, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NanE
Site Experience Feedback
Nov 25, 2024
It was very easy to purchase from Dover Saddelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrMom
Site Experience Feedback
Nov 25, 2024
Started at Amazon but came here and found much better selection and info
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »