Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 121 - 140 of 9,327
Blazin
Site Experience Feedback
Nov 23, 2024
selection a bit limited
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Mas
Site Experience Feedback
Nov 23, 2024
Easy to navigate. Sizing charts readily available. Pricing fair value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mustang Mom
Site Experience Feedback
Nov 23, 2024
Been looking all over for a rain sheet that would fit my big guy. Thanks Dover! My granddaughter will be thrill with the tiger stripe helmet!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Nic
Site Experience Feedback
Nov 23, 2024
Site was easy to navigate. I was surprised you had the item I wanted in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 23, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pollywog
Site Experience Feedback
Nov 23, 2024
A well designed easy to use website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Great experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JaeWhoa
Site Experience Feedback
Nov 23, 2024
I have the original Dover dog blanket from at least 15 years ago? I just wanted something similar. My horses wear Rambo so I tried it : )
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Schoon
Site Experience Feedback
Nov 01, 2024
I had a return policy question for a saddle and was satisfied with the response and knowledge of associate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JOLO
Site Experience Feedback
Nov 23, 2024
This was my first time ever purchasing tack for a horse.i was unsure what many of the sizes were. Articles explaining type of horse(size) and what size tackle you should buy for them would be helpful. I was also unsure what sizes I needed for myself (how long of stirrup strap, size of stirrups ect) I made a guess and hopefully what I ordered will work for me. I'm new to equestrian world!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CB
Site Experience Feedback
Nov 23, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
I wish there were more options and sizes for spurs but otherwise pleasant experience.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Sujata
Post-Delivery Feedback
Nov 23, 2024
I used to live in sherborn and bought from Dover all along for my dogs, now I live in Washington state and still ordered from you for a friend who owns a German shorthair pointer
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Na
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
I enjoyed shopping for ladies ridding pants. The website was very easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kvander
Site Experience Feedback
Nov 23, 2024
It is upsetting to wait for a back order item for such a long time. Purchased Nov. 23 and ships January 22
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Armani’s mom
Post-Delivery Feedback
Nov 23, 2024
Horseware makes the best horse blankets on the market. Dover’s website was easier to navigate than other sites, and was able to get my blanket to me quicker than the other sites. I found a 10% discount promo code too. I didn’t need to talk to anyone this time, but in the past when I did, I appreciate the knowledge of the people on the phone. They are real horse people.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Whimsical
Site Experience Feedback
Nov 23, 2024
I moved from New England to Ocala Fla…horse country… and have missed in person shopping at the Dover store. Prices and selection are of quality and affordable …I heard a rumor that a Dover store was coming to Ocala…I can’t wait!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Really good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »