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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 121 - 140 of 9,327

Blazin

Site Experience Feedback

Nov 23, 2024

selection a bit limited

Mas

Site Experience Feedback

Nov 23, 2024

Easy to navigate. Sizing charts readily available. Pricing fair value

Mustang Mom

Site Experience Feedback

Nov 23, 2024

Been looking all over for a rain sheet that would fit my big guy. Thanks Dover! My granddaughter will be thrill with the tiger stripe helmet!

Nic

Site Experience Feedback

Nov 23, 2024

Site was easy to navigate. I was surprised you had the item I wanted in stock.

Kate

Site Experience Feedback

Nov 23, 2024

Good

Pollywog

Site Experience Feedback

Nov 23, 2024

A well designed easy to use website.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great experience as always

JaeWhoa

Site Experience Feedback

Nov 23, 2024

I have the original Dover dog blanket from at least 15 years ago? I just wanted something similar. My horses wear Rambo so I tried it : )

Schoon

Site Experience Feedback

Nov 01, 2024

I had a return policy question for a saddle and was satisfied with the response and knowledge of associate.

JOLO

Site Experience Feedback

Nov 23, 2024

This was my first time ever purchasing tack for a horse.i was unsure what many of the sizes were. Articles explaining type of horse(size) and what size tackle you should buy for them would be helpful. I was also unsure what sizes I needed for myself (how long of stirrup strap, size of stirrups ect) I made a guess and hopefully what I ordered will work for me. I'm new to equestrian world!

CB

Site Experience Feedback

Nov 23, 2024

Excellent

Online Shopper

Site Experience Feedback

Nov 23, 2024

I wish there were more options and sizes for spurs but otherwise pleasant experience.

Sujata

Post-Delivery Feedback

Nov 23, 2024

I used to live in sherborn and bought from Dover all along for my dogs, now I live in Washington state and still ordered from you for a friend who owns a German shorthair pointer

Online Shopper

Site Experience Feedback

Nov 23, 2024

Na

Online Shopper

Site Experience Feedback

Nov 23, 2024

Good

Online Shopper

Site Experience Feedback

Nov 23, 2024

I enjoyed shopping for ladies ridding pants. The website was very easy to navigate.

Kvander

Site Experience Feedback

Nov 23, 2024

It is upsetting to wait for a back order item for such a long time. Purchased Nov. 23 and ships January 22

Armani’s mom

Post-Delivery Feedback

Nov 23, 2024

Horseware makes the best horse blankets on the market. Dover’s website was easier to navigate than other sites, and was able to get my blanket to me quicker than the other sites. I found a 10% discount promo code too. I didn’t need to talk to anyone this time, but in the past when I did, I appreciate the knowledge of the people on the phone. They are real horse people.

Whimsical

Site Experience Feedback

Nov 23, 2024

I moved from New England to Ocala Fla…horse country… and have missed in person shopping at the Dover store. Prices and selection are of quality and affordable …I heard a rumor that a Dover store was coming to Ocala…I can’t wait!!!

Online Shopper

Site Experience Feedback

Nov 23, 2024

Really good