Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 741 - 760 of 9,228

Horse Show Mom

Site Experience Feedback

Nov 03, 2024

The website was very quick and easy to use, saving me time.

Kristen

Site Experience Feedback

Nov 03, 2024

Very easy to navigate and find what I was looking for.

nickerway

Site Experience Feedback

Nov 03, 2024

ok, found what i needed, but would have bought a different brand if it had been available in the right size.

Coco

Site Experience Feedback

Nov 03, 2024

Great

Dover

Site Experience Feedback

Nov 03, 2024

The Rubber on my dressage briddle Melted!

Jd

Site Experience Feedback

Nov 03, 2024

Easy to navigate.

Lala

Site Experience Feedback

Nov 03, 2024

No problems. It is quick.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Dover's Wed site is user friendly and makes all my purchases easy.

Reese Dorsey

Site Experience Feedback

Nov 03, 2024

It was pleasant to shop from Dover I normally buy straight from store but the online was so much easier

Stacy

Site Experience Feedback

Nov 02, 2024

Very quick and easy to find what i needed and quick check out. Pricing was the same as other sites so it wasn't way over or anything.

Friday

Site Experience Feedback

Oct 14, 2024

Love Dover BUT hate trying to checkout. I like to use PayPal and it NEVER gives me the bar to check out. I can select it but never finish my checkout with it. I look at other stores for this reason


Post-Delivery Feedback

Nov 02, 2024

Was easy to find on the website and the checkout was also easy. The helmet was not the right shape for my head but getting a slip for return was a piece of cake. Taped it off and dropped off at out Walgreens. Easy peasy!

patti

Site Experience Feedback

Nov 02, 2024

very easy to navigate

Fran

Site Experience Feedback

Nov 02, 2024

I was looking for dressage test and found it fast

Beerman family

Site Experience Feedback

Nov 02, 2024

Great , easy process

CSM

Site Experience Feedback

Nov 02, 2024

Easy to use.

Jan

Site Experience Feedback

Nov 02, 2024

PayPal option for checkout was non responsive. A bit difficult flipping back and forth between choices. Monogram a bit pricey, but accepted. Good choices on products.

Bean

Site Experience Feedback

Nov 02, 2024

Glitchy checkout re; paypal

e

Site Experience Feedback

Nov 02, 2024

easy to find what I was looking for!

Shaman

Site Experience Feedback

Nov 02, 2024

All good

J.G.

Site Experience Feedback

Nov 02, 2024

Easy to use, great products. Disappointed that I could not change delivery time.