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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 721 - 740 of 9,228

Golden Moment

Site Experience Feedback

Nov 03, 2024

My overall interaction with Dover Saddlery website was easy and quick.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Always very easy to shop and purchase from Dover.

Juliakl

Site Experience Feedback

Nov 03, 2024

User friendly, easy to navigate

Tally ho

Site Experience Feedback

Nov 03, 2024

It was very good, very precise! Only took 10 minutes to order my items!

Star

Site Experience Feedback

Nov 03, 2024

Super user friendly! Easy to use! Good quality.

Online Shopper

Site Experience Feedback

Nov 03, 2024

The site was very easy to navigate and I had no issues completing my order.

Lil

Site Experience Feedback

Nov 03, 2024

Easy to order and see items on phone.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Overall experience was good, the area that caused frustration was the Monogram area was difficult to read, I had to back out go to the customizing section to figure out what it would look like, and then go back to item. Very difficult from a phone.

Azure

Site Experience Feedback

Nov 03, 2024

it was very good

Great service

Site Experience Feedback

Nov 03, 2024

Very easy and nice to know there was a sale going on

Sis

Site Experience Feedback

Nov 03, 2024

No hassle

Online Shopper

Site Experience Feedback

Nov 03, 2024

I've always depended on Dover Saddlery to have what I need and usually at an affordable price for the quality item I want.

CB

Site Experience Feedback

Nov 03, 2024

Great

Emerson

Site Experience Feedback

Nov 03, 2024

I love the ease of finding what I need. I am always interested in the sales that Dover has going on!

LPKDoll

Site Experience Feedback

Nov 03, 2024

My experience was pleasant

Sally

Site Experience Feedback

Nov 03, 2024

Loved it!

Online Shopper

Site Experience Feedback

Nov 03, 2024

FINE

Nichole

Site Experience Feedback

Nov 03, 2024

Wood like to see a search option of women's ONLY sizing (women's small) option under the CLEARANCE link. When I clicked on the size search option under CLEARANCE, it showed me both women's and children's sizes.

Horsewoman

Site Experience Feedback

Nov 03, 2024

Very usable website, I quickly found what I needed and ordered without problem

Showhorses

Site Experience Feedback

Oct 17, 2024

Easy to order and had exactly what I wanted