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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 701 - 720 of 9,228

MBR

Site Experience Feedback

Nov 03, 2024

Got sent a link

ruthy

Site Experience Feedback

Nov 03, 2024

actually pretty good, no glitching on the website what so ever, was quick and easy, made everything easy to understand and offered help if i didn’t find what i needed!

NED

Site Experience Feedback

Nov 03, 2024

Very knowledgeable and professional!

Love Horses & Horse shoe

Site Experience Feedback

Nov 03, 2024

My Daughter loves this place

Adrianne

Site Experience Feedback

Nov 03, 2024

Simple and easy!

Ginny

Site Experience Feedback

Nov 03, 2024

Easy experience. One issue I’ve had is that when I filter by Dover brand breeches, not all of them show up in the selections so I have to look through all the women’s breeches.

BeesKnees

Site Experience Feedback

Nov 03, 2024

Overall I think Dover's website is fine and relatively easy to use. I did have some confusion on the coupon code and whether or not it was applied.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Easy to maneuver, always a pleasure

Reeter

Site Experience Feedback

Nov 03, 2024

The entire process from selecting merch.to checkout was very easy . It helps to have reviews available love the sale

Qwerty

Site Experience Feedback

Nov 03, 2024

No complaints

Bobcat

Site Experience Feedback

Nov 03, 2024

Excellent products and excellent service

Wojjie

Site Experience Feedback

Oct 28, 2024

Eventually the prices would not appear with the listings, but I was done anyway.


Post-Delivery Feedback

Nov 03, 2024

I ordered a lot of things and they were delivered within nine days like it said on the order form and everything is beautiful. I did order some multiple identical items in different sizes to try them on and I will have to send those back. I’ve done this before and it works out OK as long as I remember to do it quickly.

E Jarvis

Site Experience Feedback

Nov 03, 2024

Easy to navigate website and a bunch of different options to choose from.

Dani

Site Experience Feedback

Nov 03, 2024

The website is easy to navigate. Just wish the prices were more competitive

A&F19355

Site Experience Feedback

Nov 03, 2024

Very user friendly website. Pictures and size charts are very helpful.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Always good to visit Dover...AND the stores if I can.

HsH

Site Experience Feedback

Nov 03, 2024

No bad. Good prices.

Tide

Site Experience Feedback

Nov 03, 2024

Overall I love your website. I do wish you had more plus size breeches, and I had trouble with checkout not processing very well.

RF

Site Experience Feedback

Nov 03, 2024

Great service

gdp

Site Experience Feedback

Nov 03, 2024

No issues with the website.