Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 701 - 720 of 9,228
MBR
Site Experience Feedback
Nov 03, 2024
Got sent a link
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
ruthy
Site Experience Feedback
Nov 03, 2024
actually pretty good, no glitching on the website what so ever, was quick and easy, made everything easy to understand and offered help if i didn’t find what i needed!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
NED
Site Experience Feedback
Nov 03, 2024
Very knowledgeable and professional!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Love Horses & Horse shoe
Site Experience Feedback
Nov 03, 2024
My Daughter loves this place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adrianne
Site Experience Feedback
Nov 03, 2024
Simple and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ginny
Site Experience Feedback
Nov 03, 2024
Easy experience. One issue I’ve had is that when I filter by Dover brand breeches, not all of them show up in the selections so I have to look through all the women’s breeches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BeesKnees
Site Experience Feedback
Nov 03, 2024
Overall I think Dover's website is fine and relatively easy to use. I did have some confusion on the coupon code and whether or not it was applied.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Easy to maneuver, always a pleasure
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Reeter
Site Experience Feedback
Nov 03, 2024
The entire process from selecting merch.to checkout was very easy . It helps to have reviews available love the sale
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Qwerty
Site Experience Feedback
Nov 03, 2024
No complaints
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Bobcat
Site Experience Feedback
Nov 03, 2024
Excellent products and excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wojjie
Site Experience Feedback
Oct 28, 2024
Eventually the prices would not appear with the listings, but I was done anyway.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
Wojjie
Post-Delivery Feedback
Nov 03, 2024
I ordered a lot of things and they were delivered within nine days like it said on the order form and everything is beautiful. I did order some multiple identical items in different sizes to try them on and I will have to send those back. I’ve done this before and it works out OK as long as I remember to do it quickly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
E Jarvis
Site Experience Feedback
Nov 03, 2024
Easy to navigate website and a bunch of different options to choose from.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dani
Site Experience Feedback
Nov 03, 2024
The website is easy to navigate. Just wish the prices were more competitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A&F19355
Site Experience Feedback
Nov 03, 2024
Very user friendly website. Pictures and size charts are very helpful.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Always good to visit Dover...AND the stores if I can.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HsH
Site Experience Feedback
Nov 03, 2024
No bad. Good prices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tide
Site Experience Feedback
Nov 03, 2024
Overall I love your website. I do wish you had more plus size breeches, and I had trouble with checkout not processing very well.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
RF
Site Experience Feedback
Nov 03, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gdp
Site Experience Feedback
Nov 03, 2024
No issues with the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »