Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 681 - 700 of 9,228
Katarina
Site Experience Feedback
Nov 04, 2024
It was great selection, wish there were more pictures and reviews though
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
mollybrown
Site Experience Feedback
Nov 04, 2024
Was looking for something specific and found it on the sale page as well as a pair of boots. The icing on the cake was that Honey had even more savings. Made my day.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cher
Site Experience Feedback
Nov 04, 2024
Easy to use
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Sara
Site Experience Feedback
Nov 04, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
MaryAlice
Site Experience Feedback
Nov 04, 2024
Dover is my ‘go to’ site for all my horse and riding needs. They have a good product selection and great customer service .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joanie
Site Experience Feedback
Nov 04, 2024
Purchased exactly what I needed. Easy check out.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
J
Site Experience Feedback
Nov 04, 2024
I ship my merchandise to guatemala, and I use a PO Box who is an approved tax free entity. I asked help but no one could help me
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- Full ratings for this review »
happy trails
Site Experience Feedback
Nov 04, 2024
love this site and the store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K
Site Experience Feedback
Nov 04, 2024
Reviews and product details very helpful. Confident these products will work for me. When I searched stirrup leathers, many unrelated things came up.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sarah
Site Experience Feedback
Nov 04, 2024
Very pleasant. I'm always shopping at Dover and my experience has never been bad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sundance
Site Experience Feedback
Nov 04, 2024
A very pleasant experience, I found exactly what i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
T-rah
Site Experience Feedback
Nov 04, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kimberleab
Post-Delivery Feedback
Nov 04, 2024
Nice high waisted fit, slightly thicker stretchy fabric.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Amy
Site Experience Feedback
Nov 04, 2024
Very easy to find what I needed for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Site Experience Feedback
Nov 04, 2024
Quick
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Alisha
Site Experience Feedback
Oct 29, 2024
It was great- fast easy to navigate and took me less than 10 minutes from picking up my phone, locating item on Dover website, ensuring it was correct item located on back on track website, getting my horses size, and order placing process. (With all the in between of course, opening safari, putting in my USEF code, finding my 100& gift card via email from previous purchase months ago, entering card info, etc)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Michael P
Site Experience Feedback
Nov 04, 2024
I usually shop in the store & love everyone that works there. They are all extremely friendly & helpful, esp. for a husband & father shopping for his wife & daughter who is not as knowledgeable as they are but need the help when shopping for Birthdays, Christmas or just random surprises for them or our horse and pony. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dover shopper
Site Experience Feedback
Nov 04, 2024
Out of breeches in size and color I frequently look for adult women.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spike
Site Experience Feedback
Sep 07, 2024
Shipping on orders of $70 not in line with other as Amazon. All these items would have been ordered on Amazon had shipping after $70 not been free
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Spike
Post-Delivery Feedback
Nov 04, 2024
I loved the products I ordered! The color was spot on and beautiful! I love Dover and will order on line again or go into the store again soon!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DSL
Post-Delivery Feedback
Nov 04, 2024
We like Dover
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 6
- Full ratings for this review »