Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 681 - 700 of 9,228

Katarina

Site Experience Feedback

Nov 04, 2024

It was great selection, wish there were more pictures and reviews though

mollybrown

Site Experience Feedback

Nov 04, 2024

Was looking for something specific and found it on the sale page as well as a pair of boots. The icing on the cake was that Honey had even more savings. Made my day.

Cher

Site Experience Feedback

Nov 04, 2024

Easy to use

Sara

Site Experience Feedback

Nov 04, 2024

Good

MaryAlice

Site Experience Feedback

Nov 04, 2024

Dover is my ‘go to’ site for all my horse and riding needs. They have a good product selection and great customer service .

Joanie

Site Experience Feedback

Nov 04, 2024

Purchased exactly what I needed. Easy check out.

J

Site Experience Feedback

Nov 04, 2024

I ship my merchandise to guatemala, and I use a PO Box who is an approved tax free entity. I asked help but no one could help me

happy trails

Site Experience Feedback

Nov 04, 2024

love this site and the store

K

Site Experience Feedback

Nov 04, 2024

Reviews and product details very helpful. Confident these products will work for me. When I searched stirrup leathers, many unrelated things came up.

Sarah

Site Experience Feedback

Nov 04, 2024

Very pleasant. I'm always shopping at Dover and my experience has never been bad.

sundance

Site Experience Feedback

Nov 04, 2024

A very pleasant experience, I found exactly what i wanted

T-rah

Site Experience Feedback

Nov 04, 2024

Easy to navigate

Kimberleab

Post-Delivery Feedback

Nov 04, 2024

Nice high waisted fit, slightly thicker stretchy fabric.

Amy

Site Experience Feedback

Nov 04, 2024

Very easy to find what I needed for my daughter.

Beth

Site Experience Feedback

Nov 04, 2024

Quick

Alisha

Site Experience Feedback

Oct 29, 2024

It was great- fast easy to navigate and took me less than 10 minutes from picking up my phone, locating item on Dover website, ensuring it was correct item located on back on track website, getting my horses size, and order placing process. (With all the in between of course, opening safari, putting in my USEF code, finding my 100& gift card via email from previous purchase months ago, entering card info, etc)

Michael P

Site Experience Feedback

Nov 04, 2024

I usually shop in the store & love everyone that works there. They are all extremely friendly & helpful, esp. for a husband & father shopping for his wife & daughter who is not as knowledgeable as they are but need the help when shopping for Birthdays, Christmas or just random surprises for them or our horse and pony. Thank you!

Dover shopper

Site Experience Feedback

Nov 04, 2024

Out of breeches in size and color I frequently look for adult women.

Spike

Site Experience Feedback

Sep 07, 2024

Shipping on orders of $70 not in line with other as Amazon. All these items would have been ordered on Amazon had shipping after $70 not been free


Post-Delivery Feedback

Nov 04, 2024

I loved the products I ordered! The color was spot on and beautiful! I love Dover and will order on line again or go into the store again soon!

DSL

Post-Delivery Feedback

Nov 04, 2024

We like Dover