Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 661 - 680 of 9,228
PKCR
Site Experience Feedback
Nov 05, 2024
So helpful over the phone and I visited my first store and it was beautiful and people were so nice!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Equine lady
Site Experience Feedback
Nov 05, 2024
I had to look up the size of the socks,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Having a hard time finding a protective vest to fit
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Sconsy
Site Experience Feedback
Nov 05, 2024
This was an easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catherine
Site Experience Feedback
Oct 29, 2024
Website is reasonably intuitive and functions as expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Catherine
Post-Delivery Feedback
Nov 05, 2024
The website is confusing - I found it difficult to know whether I was ordering on-line for pick-up at a specific store, or on-line from that store. Needless to say, I got it wrong and when I went to the store in Williamsville NY, they were unaware of my order. The 3 ladies there (I only remember one of their names - Clarissa) were unbelievably helpful, polite, understanding and kind. They contacted customer service for me, confirmed I had not yet been billed for the order, cancelled it on my behalf, and then recreated the order for me from products within their store. They were very apologetic for the situation and made it right. You have a great team in that store. I was there on Saturday, November 2nd 2024. I hope you recognize all of them as they have made me a loyal Dover customer. I live north of Toronto and feel the trip to your Williamsville store is worth it. Thank you, Catherine Adams 416-529-6929 / catherineadams1204@gmail.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »
Rudog
Site Experience Feedback
Oct 27, 2024
I purchased online so I could use my gift card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rudog
Post-Delivery Feedback
Nov 05, 2024
I placed an online order using $100 gift card. I had to call customer service to recapture the gift card information, and they were very accommodating and able to provide it to me. My order was received on time, I am satisfied with the products, I am simply waiting on one backordered item.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Msgander
Site Experience Feedback
Nov 05, 2024
The website worked perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Superb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
E
Site Experience Feedback
Nov 05, 2024
Very good, I would recommend anyone that rides horses to shop here. It is very easy to get what you are looking for here. i did purchase a belt a last week and it still hasn't come though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Buck
Site Experience Feedback
Nov 05, 2024
Categories could be more clear (ex Treats & supplements in same category)
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Plhome
Site Experience Feedback
Nov 05, 2024
Easy online ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meffie
Post-Delivery Feedback
Nov 05, 2024
The sales lady listened to what I wanted and helped me meet my goals, she spent time with me and was truly very very helpful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Nov 05, 2024
Purchased an easychange gullet gauge
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamie S
Site Experience Feedback
Nov 04, 2024
Dover had plenty of options to choose from for the items I was looking for. It also had good reviews to help me make my decision and good sorting/filtering options. It was a straightforward process and I appreciate the free shipping as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KD Falk
Site Experience Feedback
Nov 04, 2024
Ease of use. Display of images of blankets on horses is helpful. Price for item was fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bummed
Site Experience Feedback
Nov 04, 2024
wasn't able to use my gift card - it expired in june. wish there was a longer shelf life (I won it at a show)
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
chestnut
Site Experience Feedback
Nov 04, 2024
good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lu
Site Experience Feedback
Nov 04, 2024
Easy purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »