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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 661 - 680 of 9,228

PKCR

Site Experience Feedback

Nov 05, 2024

So helpful over the phone and I visited my first store and it was beautiful and people were so nice!

Equine lady

Site Experience Feedback

Nov 05, 2024

I had to look up the size of the socks,

Online Shopper

Site Experience Feedback

Nov 05, 2024

Having a hard time finding a protective vest to fit

Sconsy

Site Experience Feedback

Nov 05, 2024

This was an easy purchase

Catherine

Site Experience Feedback

Oct 29, 2024

Website is reasonably intuitive and functions as expected.


Post-Delivery Feedback

Nov 05, 2024

The website is confusing - I found it difficult to know whether I was ordering on-line for pick-up at a specific store, or on-line from that store. Needless to say, I got it wrong and when I went to the store in Williamsville NY, they were unaware of my order. The 3 ladies there (I only remember one of their names - Clarissa) were unbelievably helpful, polite, understanding and kind. They contacted customer service for me, confirmed I had not yet been billed for the order, cancelled it on my behalf, and then recreated the order for me from products within their store. They were very apologetic for the situation and made it right. You have a great team in that store. I was there on Saturday, November 2nd 2024. I hope you recognize all of them as they have made me a loyal Dover customer. I live north of Toronto and feel the trip to your Williamsville store is worth it. Thank you, Catherine Adams 416-529-6929 / catherineadams1204@gmail.com

Rudog

Site Experience Feedback

Oct 27, 2024

I purchased online so I could use my gift card


Post-Delivery Feedback

Nov 05, 2024

I placed an online order using $100 gift card. I had to call customer service to recapture the gift card information, and they were very accommodating and able to provide it to me. My order was received on time, I am satisfied with the products, I am simply waiting on one backordered item.

Msgander

Site Experience Feedback

Nov 05, 2024

The website worked perfectly.

Online Shopper

Site Experience Feedback

Nov 05, 2024

Superb

E

Site Experience Feedback

Nov 05, 2024

Very good, I would recommend anyone that rides horses to shop here. It is very easy to get what you are looking for here. i did purchase a belt a last week and it still hasn't come though.

Online Shopper

Site Experience Feedback

Nov 05, 2024

Good

Buck

Site Experience Feedback

Nov 05, 2024

Categories could be more clear (ex Treats & supplements in same category)

Plhome

Site Experience Feedback

Nov 05, 2024

Easy online ordering.

Meffie

Post-Delivery Feedback

Nov 05, 2024

The sales lady listened to what I wanted and helped me meet my goals, she spent time with me and was truly very very helpful

Sam

Site Experience Feedback

Nov 05, 2024

Purchased an easychange gullet gauge

Jamie S

Site Experience Feedback

Nov 04, 2024

Dover had plenty of options to choose from for the items I was looking for. It also had good reviews to help me make my decision and good sorting/filtering options. It was a straightforward process and I appreciate the free shipping as well.

KD Falk

Site Experience Feedback

Nov 04, 2024

Ease of use. Display of images of blankets on horses is helpful. Price for item was fair.

bummed

Site Experience Feedback

Nov 04, 2024

wasn't able to use my gift card - it expired in june. wish there was a longer shelf life (I won it at a show)

chestnut

Site Experience Feedback

Nov 04, 2024

good experience

Lu

Site Experience Feedback

Nov 04, 2024

Easy purchase!

Online Shopper

Site Experience Feedback

Nov 04, 2024

Easy to use website