Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 641 - 660 of 9,228
Donna
Site Experience Feedback
Nov 06, 2024
I dislike doing surveys; however, your use of offering a $100 gift value is compelling.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Olha
Site Experience Feedback
Oct 19, 2024
A large selection of products of quality brands. Satisfied with the purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Olha
Post-Delivery Feedback
Nov 06, 2024
Great purchase
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
nina
Site Experience Feedback
Nov 06, 2024
I usually shop in store but was unable to find parking. I would rather see the item in person. I know the company that makes the product so it should be ok.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ARI
Site Experience Feedback
Nov 06, 2024
Good experience. Just wish boots would ship sooner as we are in the middle of a blizzard now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
2horse
Post-Delivery Feedback
Nov 06, 2024
Dover is the only source I could find for the girth I wanted. Thank you Dover for carrying this item. I ordered to short a girth and the customer service person was so helpful with the return.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
adequate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hannah
Post-Delivery Feedback
Nov 06, 2024
ordered previously from dover and item was perfect for us. this time we took measurements and items were still to small. and the return process is not simple and they charge you to return. i ended up using amazon to get what we needed before our horse show.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 3
- Full ratings for this review »
Sandy
Site Experience Feedback
Nov 06, 2024
Everything was easy to find, good pricing. I did order a sale item and a lower priced one. I hope the quality is good! It's Christmas for my granddaughter.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Nikolai
Site Experience Feedback
Nov 06, 2024
Payment didn’t go through the first time because the website said the information was wrong. However immediately after I hit submit order, I got a notification of a charge. Had to re enter my payment info. Worked second time with zero card info change.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melissa
Post-Delivery Feedback
Nov 06, 2024
I loved both products and the service that Dover always provides.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 06, 2024
Very faster
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 06, 2024
I ordered on line and had no problems at all
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Aliceinwonderland
Site Experience Feedback
Nov 06, 2024
It was easy. Would love for free shipping to come down for tiny items.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Cristina’s Fiancé
Site Experience Feedback
Nov 06, 2024
The website ran very smoothly and was easy to navigate as a first time user. Checkout with autofill of address, etc. was a breeze!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Nov 06, 2024
Wish there was more selection of 66" blankets but it seems like an uncommon size
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Wawa
Site Experience Feedback
Nov 05, 2024
I enjoyed it. sometimes it is hard to find information about how warm the cloth can be
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Carrie
Site Experience Feedback
Nov 05, 2024
It was very easy to navigate and find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
RM
Site Experience Feedback
Nov 05, 2024
I would really like to see information on how the breeches/tops tend to fit: tend to run small, true to size, run a bit large, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coach Toya
Site Experience Feedback
Nov 05, 2024
I was referred to order my items online during my in store visit. Staff member, Riley was super helpful with fitting me for my jacket and boots. I will definitely shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ava
Site Experience Feedback
Nov 05, 2024
Website is good and its easy to find things
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »