Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 641 - 660 of 9,228

Donna

Site Experience Feedback

Nov 06, 2024

I dislike doing surveys; however, your use of offering a $100 gift value is compelling.

Olha

Site Experience Feedback

Oct 19, 2024

A large selection of products of quality brands. Satisfied with the purchase!


Post-Delivery Feedback

Nov 06, 2024

Great purchase

nina

Site Experience Feedback

Nov 06, 2024

I usually shop in store but was unable to find parking. I would rather see the item in person. I know the company that makes the product so it should be ok.

ARI

Site Experience Feedback

Nov 06, 2024

Good experience. Just wish boots would ship sooner as we are in the middle of a blizzard now

2horse

Post-Delivery Feedback

Nov 06, 2024

Dover is the only source I could find for the girth I wanted. Thank you Dover for carrying this item. I ordered to short a girth and the customer service person was so helpful with the return.

Online Shopper

Site Experience Feedback

Nov 06, 2024

adequate

Hannah

Post-Delivery Feedback

Nov 06, 2024

ordered previously from dover and item was perfect for us. this time we took measurements and items were still to small. and the return process is not simple and they charge you to return. i ended up using amazon to get what we needed before our horse show.

Sandy

Site Experience Feedback

Nov 06, 2024

Everything was easy to find, good pricing. I did order a sale item and a lower priced one. I hope the quality is good! It's Christmas for my granddaughter.

Nikolai

Site Experience Feedback

Nov 06, 2024

Payment didn’t go through the first time because the website said the information was wrong. However immediately after I hit submit order, I got a notification of a charge. Had to re enter my payment info. Worked second time with zero card info change.

Melissa

Post-Delivery Feedback

Nov 06, 2024

I loved both products and the service that Dover always provides.

Online Shopper

Post-Delivery Feedback

Nov 06, 2024

Very faster

Online Shopper

Post-Delivery Feedback

Nov 06, 2024

I ordered on line and had no problems at all

Aliceinwonderland

Site Experience Feedback

Nov 06, 2024

It was easy. Would love for free shipping to come down for tiny items.

Cristina’s Fiancé

Site Experience Feedback

Nov 06, 2024

The website ran very smoothly and was easy to navigate as a first time user. Checkout with autofill of address, etc. was a breeze!

Phil

Site Experience Feedback

Nov 06, 2024

Wish there was more selection of 66" blankets but it seems like an uncommon size

Wawa

Site Experience Feedback

Nov 05, 2024

I enjoyed it. sometimes it is hard to find information about how warm the cloth can be

Carrie

Site Experience Feedback

Nov 05, 2024

It was very easy to navigate and find what I needed.

RM

Site Experience Feedback

Nov 05, 2024

I would really like to see information on how the breeches/tops tend to fit: tend to run small, true to size, run a bit large, etc.

Coach Toya

Site Experience Feedback

Nov 05, 2024

I was referred to order my items online during my in store visit. Staff member, Riley was super helpful with fitting me for my jacket and boots. I will definitely shop here again.

ava

Site Experience Feedback

Nov 05, 2024

Website is good and its easy to find things