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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 621 - 640 of 9,228

Online Shopper

Site Experience Feedback

Nov 07, 2024

The filter on some items do not work as well. It is frustrating searching for a blanket, such as heavy weight or using the filter and selecting 400g and getting medium weight blankets showing up. I would love to have some more variety in choices for online - you either have a lot of brands and limited color options or limited options in material types such as wool/cotten vs synthetic.

Madison

Site Experience Feedback

Nov 07, 2024

I am very satisfied with my Dover purchase and experience today and I will most likely make another purchase very soon.

CJ

Site Experience Feedback

Nov 07, 2024

Top quality has been my experience with Dover over many years of purchasing from them

Ab

Site Experience Feedback

Nov 07, 2024

I wish there was Apple Pay, and I wish shipping was faster. It’s very frustrating to not be able to get items within a week or have upgraded shipping speeds available.

Kaylie

Site Experience Feedback

Nov 07, 2024

My granddaughter has purchased several items from Dover either in store or online. I am purchasing this as a birthday gift to her.

SL

Site Experience Feedback

Nov 07, 2024

Happy to find the product I wanted on sale!

Online Shopper

Post-Delivery Feedback

Nov 07, 2024

Return - can’t tell status

Madison

Site Experience Feedback

Oct 30, 2024

Great. Order often online and go in stores.

Anna

Site Experience Feedback

Nov 07, 2024

I found the ordering process through this site very good

Lorelei

Site Experience Feedback

Oct 21, 2024

Experience was fine- plenty of items in stock!


Post-Delivery Feedback

Nov 07, 2024

I’ve been waiting for weeks

Kim

Site Experience Feedback

Nov 07, 2024

Great

Gec

Site Experience Feedback

Nov 06, 2024

Easy online ordering. Love shopping at Dover.

MairBear

Site Experience Feedback

Nov 06, 2024

Good website. Easy to navigate, and good selection of products.

L Cobb

Site Experience Feedback

Nov 06, 2024

The website was very easy to use and provided great photos for the products.

Alimaj40

Site Experience Feedback

Nov 06, 2024

My experience with the site is always pretty smooth! Easy to navigate, easy to check out

Mindy

Site Experience Feedback

Oct 29, 2024

I initially chose the "PayPal" option; however, I could not advance to the next step of my purchase. Clicking on the "PayPal" icon merely brought the message advising me that my billing address had to be the same as my delivery address - which it was. I had to use my credit card, which I prefer not to do for security reasons.


Post-Delivery Feedback

Nov 06, 2024

I ordered a new crown piece for an old bridle, but I was informed that the entire bridle was too worn-out to replace any part, let alone the crown piece!

Horse lover32

Site Experience Feedback

Nov 06, 2024

Worked well

CC

Site Experience Feedback

Nov 06, 2024

Easy to use

JJ

Site Experience Feedback

Nov 06, 2024

great experience

Emma's mom

Site Experience Feedback

Nov 06, 2024

The website is easy to navigate