Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 621 - 640 of 9,228
Online Shopper
Site Experience Feedback
Nov 07, 2024
The filter on some items do not work as well. It is frustrating searching for a blanket, such as heavy weight or using the filter and selecting 400g and getting medium weight blankets showing up. I would love to have some more variety in choices for online - you either have a lot of brands and limited color options or limited options in material types such as wool/cotten vs synthetic.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Madison
Site Experience Feedback
Nov 07, 2024
I am very satisfied with my Dover purchase and experience today and I will most likely make another purchase very soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CJ
Site Experience Feedback
Nov 07, 2024
Top quality has been my experience with Dover over many years of purchasing from them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ab
Site Experience Feedback
Nov 07, 2024
I wish there was Apple Pay, and I wish shipping was faster. It’s very frustrating to not be able to get items within a week or have upgraded shipping speeds available.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Kaylie
Site Experience Feedback
Nov 07, 2024
My granddaughter has purchased several items from Dover either in store or online. I am purchasing this as a birthday gift to her.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
SL
Site Experience Feedback
Nov 07, 2024
Happy to find the product I wanted on sale!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 07, 2024
Return - can’t tell status
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
Madison
Site Experience Feedback
Oct 30, 2024
Great. Order often online and go in stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anna
Site Experience Feedback
Nov 07, 2024
I found the ordering process through this site very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lorelei
Site Experience Feedback
Oct 21, 2024
Experience was fine- plenty of items in stock!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lorelei
Post-Delivery Feedback
Nov 07, 2024
I’ve been waiting for weeks
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 07, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gec
Site Experience Feedback
Nov 06, 2024
Easy online ordering. Love shopping at Dover.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MairBear
Site Experience Feedback
Nov 06, 2024
Good website. Easy to navigate, and good selection of products.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
L Cobb
Site Experience Feedback
Nov 06, 2024
The website was very easy to use and provided great photos for the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alimaj40
Site Experience Feedback
Nov 06, 2024
My experience with the site is always pretty smooth! Easy to navigate, easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mindy
Site Experience Feedback
Oct 29, 2024
I initially chose the "PayPal" option; however, I could not advance to the next step of my purchase. Clicking on the "PayPal" icon merely brought the message advising me that my billing address had to be the same as my delivery address - which it was. I had to use my credit card, which I prefer not to do for security reasons.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mindy
Post-Delivery Feedback
Nov 06, 2024
I ordered a new crown piece for an old bridle, but I was informed that the entire bridle was too worn-out to replace any part, let alone the crown piece!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Horse lover32
Site Experience Feedback
Nov 06, 2024
Worked well
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
CC
Site Experience Feedback
Nov 06, 2024
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Nov 06, 2024
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Emma's mom
Site Experience Feedback
Nov 06, 2024
The website is easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »