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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 601 - 620 of 9,228

Drne

Site Experience Feedback

Nov 08, 2024

My wife found what she was after from your catalog. Showed it to me. Jumped on your website, easily found the items and purchased them. 10 minutes and done. Happy wife.

Online Shopper

Site Experience Feedback

Nov 08, 2024

Great purchasing experience

Online Shopper

Site Experience Feedback

Nov 08, 2024

It was fine like changes in shipping

Natalie

Site Experience Feedback

Nov 08, 2024

Great experience to buy an english saddle for my 15 year old daughter.

Mommy

Site Experience Feedback

Nov 08, 2024

Easy to navigate and order

Steph

Site Experience Feedback

Nov 08, 2024

Dover always has what I'm looking for and it's so easy with the "pick up at store" option.

Nat

Post-Delivery Feedback

Nov 08, 2024

The delivery date was a little off but the products fit and still came quickly. Accidently bought 2 but that was my mistake for not checking.

Gucci

Site Experience Feedback

Oct 26, 2024

Great

CoopGal

Site Experience Feedback

Nov 08, 2024

Website worked smoothly. Easy ti find and order what I needed.

KD

Site Experience Feedback

Nov 08, 2024

We love Dover Saddlery, they have the best selection and employees

Shipped it

Site Experience Feedback

Nov 07, 2024

Wish there were more options for Women's 00 or XXS show jackets

Blue

Site Experience Feedback

Nov 07, 2024

Meghan, from Dover Dallas has been not only a great costumer support she is always so nice and helpful. She has been so pleasant to deal with even taking calls on her vacation time to help me. She has secretly been not only just a Dover employee but a great friend over the years as I start my equestrian journey .

Online Shopper

Site Experience Feedback

Nov 07, 2024

My 3 year old loves everything here so when stuff is on sale or something cute especially with Christmas have to start ordering

Georgia

Site Experience Feedback

Nov 07, 2024

Always find what I'm looking for!

ChNY

Site Experience Feedback

Nov 07, 2024

I like shopping online. I do it often. I wish the clothing came in more colors.

cata

Site Experience Feedback

Nov 07, 2024

i love to buy all the stuff for my horse, at dover saddlery store.

MD

Site Experience Feedback

Nov 07, 2024

Easy to use. Look forward to getting it.

Online Shopper

Site Experience Feedback

Nov 07, 2024

Great experience as usual easy to use website and great products

cassie

Site Experience Feedback

Nov 07, 2024

it was quick.

Deb

Site Experience Feedback

Nov 07, 2024

Quick and easy. I wish I had some way to know if I had any other promotions due