Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 581 - 600 of 9,228

GiftCard

Site Experience Feedback

Nov 09, 2024

The gift card information is difficult to read in the card and long time type. Would be better if you could photograph your gift card and submit that

ab

Site Experience Feedback

Nov 09, 2024

excellent choices exhibited

Polonez

Site Experience Feedback

Nov 09, 2024

monogram choices are not easily visible on the page (ARIAT helmet bag) Wish to have more winter gear for kids- REAL winter- think outdoor riding in the Midwest. Great selection on helmets.

Addi2007

Site Experience Feedback

Nov 09, 2024

I had a gift card to spend from a high point award and I bought the cutest little bonnet for showing my new horse

Erin

Site Experience Feedback

Nov 09, 2024

It was an easy search and purchase. I have nothing bad to say about the online store.

Liv

Site Experience Feedback

Nov 09, 2024

Overall amazing experience, found exactly what I was looking for! It was all at a reasonable price!

Online Shopper

Site Experience Feedback

Nov 09, 2024

My granddaughter sent me her wish list and went in ordered it. It was great thank you!

Meagan

Site Experience Feedback

Nov 09, 2024

Good customer service

ann

Site Experience Feedback

Oct 25, 2024

As always great


Post-Delivery Feedback

Nov 09, 2024

Dover is always easy to work with, totally responsive and helpful. My first choice for products I need.

Rebecca

Site Experience Feedback

Nov 09, 2024

Very easy

Taylor

Site Experience Feedback

Nov 09, 2024

I love that I don't question the quality of products when ordering from Dover.

Kat

Site Experience Feedback

Nov 08, 2024

Was good

char

Site Experience Feedback

Nov 08, 2024

very good

Willie

Site Experience Feedback

Nov 08, 2024

Great selection of half pads

as;oudhpew

Site Experience Feedback

Nov 08, 2024

asdf3e;qowurfhsvnlo

Nae

Site Experience Feedback

Nov 08, 2024

I am Always successful in purchasing online with dover

Rick

Site Experience Feedback

Nov 08, 2024

Great Experience! That being said I would've had the saddle pads monogramed but it was unavailable for the color I wanted.

Online Shopper

Site Experience Feedback

Nov 08, 2024

Wish the shipping charge was less

EJ

Site Experience Feedback

Nov 08, 2024

I talked with Colleen about blanket selection. She was very helpful.

Unknown

Site Experience Feedback

Nov 08, 2024

Good so far as long as arrived on time