Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 581 - 600 of 9,228
GiftCard
Site Experience Feedback
Nov 09, 2024
The gift card information is difficult to read in the card and long time type. Would be better if you could photograph your gift card and submit that
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
ab
Site Experience Feedback
Nov 09, 2024
excellent choices exhibited
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Polonez
Site Experience Feedback
Nov 09, 2024
monogram choices are not easily visible on the page (ARIAT helmet bag) Wish to have more winter gear for kids- REAL winter- think outdoor riding in the Midwest. Great selection on helmets.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Addi2007
Site Experience Feedback
Nov 09, 2024
I had a gift card to spend from a high point award and I bought the cutest little bonnet for showing my new horse
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Erin
Site Experience Feedback
Nov 09, 2024
It was an easy search and purchase. I have nothing bad to say about the online store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liv
Site Experience Feedback
Nov 09, 2024
Overall amazing experience, found exactly what I was looking for! It was all at a reasonable price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
My granddaughter sent me her wish list and went in ordered it. It was great thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Meagan
Site Experience Feedback
Nov 09, 2024
Good customer service
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
ann
Site Experience Feedback
Oct 25, 2024
As always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ann
Post-Delivery Feedback
Nov 09, 2024
Dover is always easy to work with, totally responsive and helpful. My first choice for products I need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rebecca
Site Experience Feedback
Nov 09, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Taylor
Site Experience Feedback
Nov 09, 2024
I love that I don't question the quality of products when ordering from Dover.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Nov 08, 2024
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
char
Site Experience Feedback
Nov 08, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Willie
Site Experience Feedback
Nov 08, 2024
Great selection of half pads
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
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Site Experience Feedback
Nov 08, 2024
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- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Nae
Site Experience Feedback
Nov 08, 2024
I am Always successful in purchasing online with dover
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Nov 08, 2024
Great Experience! That being said I would've had the saddle pads monogramed but it was unavailable for the color I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 08, 2024
Wish the shipping charge was less
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
EJ
Site Experience Feedback
Nov 08, 2024
I talked with Colleen about blanket selection. She was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
- Full ratings for this review »
Unknown
Site Experience Feedback
Nov 08, 2024
Good so far as long as arrived on time
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »