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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 561 - 580 of 9,228

Maggie

Site Experience Feedback

Nov 10, 2024

Granddaughter riding. Great place for gift giving.

Willow

Site Experience Feedback

Nov 10, 2024

I was able to navigate it easily. It did not tell me the expected arrival date. I enjoy the quality of Dover products

CM

Site Experience Feedback

Nov 10, 2024

Easy to navigate site, helpful size information

Online Shopper

Site Experience Feedback

Nov 10, 2024

I liked the site

Barb

Site Experience Feedback

Nov 10, 2024

Excellent choices and service. Have been buying through Dover for many years.

Kmg52736

Site Experience Feedback

Nov 10, 2024

Loved the ease of service with the website. Can't wait to get my order.

Libby

Site Experience Feedback

Nov 10, 2024

Dover Saddlery has consistently offered good selection of good quality products at competitive prices.

Dan

Site Experience Feedback

Oct 24, 2024

Very easy to search for and select my item. Navigation was clean and easy to sort results.


Post-Delivery Feedback

Nov 10, 2024

Shopping at Dover Saddlery is great. They have a wide variety of products, and it's easy to find what you're looking for at a quality price.

BB

Site Experience Feedback

Nov 10, 2024

We always get great quality products from Dover!!!

Pony Boy

Site Experience Feedback

Nov 10, 2024

Painless

Online Shopper

Site Experience Feedback

Nov 10, 2024

Very good, easy to find everything we needed

guy

Site Experience Feedback

Nov 10, 2024

very easy

Online Shopper

Site Experience Feedback

Nov 10, 2024

The website worked as expected.

Equinemom

Site Experience Feedback

Nov 09, 2024

Good interaction

B

Site Experience Feedback

Nov 09, 2024

It wouldn’t let me select what colors were available in standing wraps… showed hunter green but couldn’t click on or view what color I was selecting until check out so I didn’t purchase them

princesslesa

Site Experience Feedback

Nov 09, 2024

Easy to use website. I purchased a pair of boots because I had a gift certificate that a friend gifted me.

Online Shopper

Site Experience Feedback

Nov 09, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 09, 2024

Thank you

kim

Post-Delivery Feedback

Nov 09, 2024

My daughter-in-law wanted the specific helmet I purchased for Christmas. You had it in stock and I rec'd it in a few days.

dbudde

Site Experience Feedback

Nov 09, 2024

Easy site to use, will use again!