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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 21 - 40 of 9,327

Online Shopper

Site Experience Feedback

Nov 26, 2024

Good and easy experience

Online Shopper

Site Experience Feedback

Nov 26, 2024

Excellent experience

Bob

Site Experience Feedback

Nov 26, 2024

Good job

Online Shopper

Site Experience Feedback

Nov 26, 2024

Good.

Ali

Site Experience Feedback

Nov 26, 2024

I wish the prices were a little lower or more discount codes were offered.

Online Shopper

Post-Delivery Feedback

Nov 26, 2024

I was looking for a HitAir safety vest and Dover came up in the group images. I've bought online and in person and have confidence in the storr.

Maggie

Site Experience Feedback

Nov 26, 2024

I have a granddaughter who rides horses and want her to be safe from head to toe. That’s why I choose Dover. I know your products are quality and will protect her. Thank you Dover for caring enough to carry the best.

Jen

Site Experience Feedback

Nov 26, 2024

I found the Dover saddlery website very customer friendly. I was looking for Riding boots for my teenage daughter and put that information in the search bar and up came many choices. There was a nice description and a size chart so that was easy to choose what boot to purchase for her.

Mary

Post-Delivery Feedback

Nov 26, 2024

I bought this for my granddaughter, it was perfect!

Oliver

Site Experience Feedback

Nov 26, 2024

Really good!

Aims

Post-Delivery Feedback

Nov 26, 2024

Easy to navigate the site. Purchase arrived on time and as advertised

Ion

Site Experience Feedback

Nov 12, 2024

My experience was good.


Post-Delivery Feedback

Nov 26, 2024

Quick

Tricia

Site Experience Feedback

Nov 26, 2024

The experience was good. Came in to buy a gift and found it and purchased it.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Straightforward

Kit

Post-Delivery Feedback

Nov 25, 2024

Purchased rubber lined reins as the old ones wore out. So happy they were still available ☺

Online Shopper

Site Experience Feedback

Nov 25, 2024

Super easy

Arnie

Site Experience Feedback

Nov 25, 2024

It’s good I like shopping on it when I’m not really looking for something Just want to shop

Red

Site Experience Feedback

Nov 25, 2024

Website difficult to maneuver

Momof2

Site Experience Feedback

Nov 25, 2024

it was great!! well priced, great products and easy to use and navigate site.

Nana

Site Experience Feedback

Nov 25, 2024

easy to use; no problem other than one item not available Have purchased saddle pad in the past and my granddaughter liked it so much she now wants another in a different color!