Home > Pet Supplies > Dover Saddlery

Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 541 - 560 of 9,228

Online Shopper

Site Experience Feedback

Nov 10, 2024

When the order was placed, both emails were in your site incorrectly. I was able to correct evidently because now I can’t find the order. A chat bot was utilized as I recall when I attempted to rectify. I may have talked to a person but I don’t recall

SRG

Site Experience Feedback

Nov 10, 2024

Had to wait several hours to try and complete order as it wasn't working earlier

EZ

Site Experience Feedback

Nov 10, 2024

Excellent and easy

Nat

Site Experience Feedback

Nov 10, 2024

Sometimes the website is hard to navigate on smart phone- consider an app maybe

Burge

Site Experience Feedback

Nov 10, 2024

Very easy and clear

ML

Site Experience Feedback

Nov 10, 2024

Buying a new helmet with MIPS so I can refer students

Marianne Perkins

Site Experience Feedback

Nov 10, 2024

It was good

Ann

Site Experience Feedback

Nov 10, 2024

No problems at all

H C

Site Experience Feedback

Nov 10, 2024

Check out was glitchy

Ty

Site Experience Feedback

Oct 30, 2024

Would love to be able to filter by boot width and height options

Mike

Site Experience Feedback

Nov 10, 2024

Easy find and selection

Vasilka

Site Experience Feedback

Nov 10, 2024

Site is great overall. Sometimes PayPal doesn’t work well but move the site

Barbie

Site Experience Feedback

Nov 10, 2024

I'm shopping for my 12 year old granddaughter for Christmas! She is an excellent rider and has been riding since she was 4! These are a few items that were on her wish list.

Online Shopper

Site Experience Feedback

Nov 10, 2024

Love Dover Saddlery!

Bunny

Site Experience Feedback

Nov 10, 2024

good

Reese

Site Experience Feedback

Nov 10, 2024

Workers are always so kind and help out with everything, i love all the products they carry

mick

Site Experience Feedback

Nov 10, 2024

great!

Shadow

Site Experience Feedback

Nov 10, 2024

Found exactly what i needed easy to compare different products

Nhemm

Site Experience Feedback

Nov 10, 2024

Did not have some things I was looking for, but what I needed specifically they had.

Madie

Site Experience Feedback

Nov 10, 2024

Good however the sizes were limited for on sale items and most were unavailable