Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 541 - 560 of 9,228
Online Shopper
Site Experience Feedback
Nov 10, 2024
When the order was placed, both emails were in your site incorrectly. I was able to correct evidently because now I can’t find the order. A chat bot was utilized as I recall when I attempted to rectify. I may have talked to a person but I don’t recall
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
SRG
Site Experience Feedback
Nov 10, 2024
Had to wait several hours to try and complete order as it wasn't working earlier
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
EZ
Site Experience Feedback
Nov 10, 2024
Excellent and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nat
Site Experience Feedback
Nov 10, 2024
Sometimes the website is hard to navigate on smart phone- consider an app maybe
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Burge
Site Experience Feedback
Nov 10, 2024
Very easy and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ML
Site Experience Feedback
Nov 10, 2024
Buying a new helmet with MIPS so I can refer students
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marianne Perkins
Site Experience Feedback
Nov 10, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ann
Site Experience Feedback
Nov 10, 2024
No problems at all
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
H C
Site Experience Feedback
Nov 10, 2024
Check out was glitchy
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Ty
Site Experience Feedback
Oct 30, 2024
Would love to be able to filter by boot width and height options
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 10, 2024
Easy find and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vasilka
Site Experience Feedback
Nov 10, 2024
Site is great overall. Sometimes PayPal doesn’t work well but move the site
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Barbie
Site Experience Feedback
Nov 10, 2024
I'm shopping for my 12 year old granddaughter for Christmas! She is an excellent rider and has been riding since she was 4! These are a few items that were on her wish list.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
Love Dover Saddlery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bunny
Site Experience Feedback
Nov 10, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reese
Site Experience Feedback
Nov 10, 2024
Workers are always so kind and help out with everything, i love all the products they carry
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mick
Site Experience Feedback
Nov 10, 2024
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shadow
Site Experience Feedback
Nov 10, 2024
Found exactly what i needed easy to compare different products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nhemm
Site Experience Feedback
Nov 10, 2024
Did not have some things I was looking for, but what I needed specifically they had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madie
Site Experience Feedback
Nov 10, 2024
Good however the sizes were limited for on sale items and most were unavailable
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »