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Dover Saddlery Reviews - 9,228 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 521 - 540 of 9,228

Xtina

Site Experience Feedback

Nov 11, 2024

Everything went smooth

Daisy

Site Experience Feedback

Nov 11, 2024

Super easy! they have a ton of fun stuff!

Pitbull

Site Experience Feedback

Nov 11, 2024

Easily found the item my wife wanted for xmas. Super user friendly site

Nick

Site Experience Feedback

Nov 11, 2024

Extremely easy to navigate and super helpful with listing all apparel that is provided

Surf City Girl

Site Experience Feedback

Nov 11, 2024

Easy transaction and product in stock

Online Shopper

Site Experience Feedback

Nov 11, 2024

good

Online Shopper

Site Experience Feedback

Nov 11, 2024

Would not process purchase because of an address issue

Jinny

Site Experience Feedback

Nov 03, 2024

Good 👍🏽


Post-Delivery Feedback

Nov 11, 2024

Good

Online Shopper

Site Experience Feedback

Nov 11, 2024

easy, good selection

Annie

Site Experience Feedback

Nov 11, 2024

I ordered a gift that someone wants for Christmas. I always buy their gifts here

Anne E

Site Experience Feedback

Oct 31, 2024

I love Dover Saddlery! I have always had good luck.


Post-Delivery Feedback

Nov 11, 2024

Dover Saddelry has excellent high quality products.

YaYa’s Shopping

Site Experience Feedback

Oct 27, 2024

It’s getting cold outside and my granddaughter needs riding gloves for the fall/winter season. When I searched online for them your website has the biggest selection and very helpful sizing information.


Post-Delivery Feedback

Nov 11, 2024

The gloves fit perfectly. They are stylish and fit my young rider’s personality to a T!! We will definitely be ordering our equestrian gear from here.

Carla

Site Experience Feedback

Nov 04, 2024

It was easy to find what I wanted on Dover. I could have purchased from another company, but I know that if they do not fit, I will be able to return them easily to Dover.


Post-Delivery Feedback

Nov 11, 2024

I got a pair of paddock boots and I think I’ll love them. I haven’t worn them enough to know yet.

Dawn L

Site Experience Feedback

Nov 11, 2024

Whether in the store or online I am always highly satisfied with my orders from Dover!

Natalia

Site Experience Feedback

Oct 31, 2024

I liek it it was very easy to use


Post-Delivery Feedback

Nov 11, 2024

I ordered it and it came like 3 days later, so they have really fast delivery even with the cheapest delivery option

I’ve always wanted a pony

Site Experience Feedback

Nov 11, 2024

Kids sizes are hard to relate to standard kids sizes Had questions about helmet took several days for reply. Answer was helpful but delay delayed my order.

Online Shopper

Site Experience Feedback

Nov 10, 2024

It’s poor marketing to offer to be of a pride drawing then find yourself asked to subscribe to magazines. I like the quality of Dover products

Kathleen

Site Experience Feedback

Oct 19, 2024

Website was great! It was a little difficult to find way to enter promo code.

olaf

Post-Delivery Feedback

Nov 10, 2024

only returning things I accidentally bought two of, products fantastic!

1little

Site Experience Feedback

Nov 10, 2024

It was easy to search for all the parameters so I did not have to scroll through a lot of products by the same manufacturer.