Dover Saddlery Reviews - 9,228 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 521 - 540 of 9,228
Xtina
Site Experience Feedback
Nov 11, 2024
Everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daisy
Site Experience Feedback
Nov 11, 2024
Super easy! they have a ton of fun stuff!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
Pitbull
Site Experience Feedback
Nov 11, 2024
Easily found the item my wife wanted for xmas. Super user friendly site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Nov 11, 2024
Extremely easy to navigate and super helpful with listing all apparel that is provided
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Surf City Girl
Site Experience Feedback
Nov 11, 2024
Easy transaction and product in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
good
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Would not process purchase because of an address issue
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Jinny
Site Experience Feedback
Nov 03, 2024
Good 👍🏽
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jinny
Post-Delivery Feedback
Nov 11, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
easy, good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Nov 11, 2024
I ordered a gift that someone wants for Christmas. I always buy their gifts here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anne E
Site Experience Feedback
Oct 31, 2024
I love Dover Saddlery! I have always had good luck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anne E
Post-Delivery Feedback
Nov 11, 2024
Dover Saddelry has excellent high quality products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
YaYa’s Shopping
Site Experience Feedback
Oct 27, 2024
It’s getting cold outside and my granddaughter needs riding gloves for the fall/winter season. When I searched online for them your website has the biggest selection and very helpful sizing information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
YaYa’s Shopping
Post-Delivery Feedback
Nov 11, 2024
The gloves fit perfectly. They are stylish and fit my young rider’s personality to a T!! We will definitely be ordering our equestrian gear from here.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Carla
Site Experience Feedback
Nov 04, 2024
It was easy to find what I wanted on Dover. I could have purchased from another company, but I know that if they do not fit, I will be able to return them easily to Dover.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carla
Post-Delivery Feedback
Nov 11, 2024
I got a pair of paddock boots and I think I’ll love them. I haven’t worn them enough to know yet.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dawn L
Site Experience Feedback
Nov 11, 2024
Whether in the store or online I am always highly satisfied with my orders from Dover!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Natalia
Site Experience Feedback
Oct 31, 2024
I liek it it was very easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Natalia
Post-Delivery Feedback
Nov 11, 2024
I ordered it and it came like 3 days later, so they have really fast delivery even with the cheapest delivery option
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
I’ve always wanted a pony
Site Experience Feedback
Nov 11, 2024
Kids sizes are hard to relate to standard kids sizes Had questions about helmet took several days for reply. Answer was helpful but delay delayed my order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
It’s poor marketing to offer to be of a pride drawing then find yourself asked to subscribe to magazines. I like the quality of Dover products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathleen
Site Experience Feedback
Oct 19, 2024
Website was great! It was a little difficult to find way to enter promo code.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
olaf
Post-Delivery Feedback
Nov 10, 2024
only returning things I accidentally bought two of, products fantastic!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
1little
Site Experience Feedback
Nov 10, 2024
It was easy to search for all the parameters so I did not have to scroll through a lot of products by the same manufacturer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »