Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 441 - 460 of 9,327
Chris
Site Experience Feedback
Nov 13, 2024
easy to nogogiate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mel
Post-Delivery Feedback
Nov 13, 2024
My diver package came so fast i’m so excited the box isn’t even jabbed up. Everything is so good!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 13, 2024
Very great experience! Simple process and satisfied with purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Site Experience Feedback
Nov 13, 2024
It was easy to navigate the site and I found what I needed quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tim6798
Post-Delivery Feedback
Nov 13, 2024
Well, where do I begin the product I purchased was what we needed, the price was within the normal price everywhere. The only reason I used DOVER was not to pay for shipping since I have a local store in my area. After that the wheels fell off. First thing happened was FED-EX tried to deliver it before store hours 0942 on a Saturday, they tried to delivery again when the store was closed on Sunday until 1200. When they did finally get it I was notified late Monday from the online site it was ready to be picked up. Good thing I called, I would have been upset if I drove the 30 minutes to the store and not get my item. The person who answered the phone said yes we just got a ton of packages, however the person who receives inventory was off that day. I called again on Tuesday just to hear another excuse about how they can't find my package. They said we know its here but we have boxes everywhere. So, my nickel was up and reached out to the online chat and they said its there and I have to patient due to it is still on time with the scheduled delivery date. I said you are correct it was scheduled for Thursday and today is Wednesday but do not inform customers on Sat and Sun that item is out for delivery and do not send email to customers that item is ready for picked up. I told the online chat you will be rated accordingly. Price and Product are 10, Dover customer service and delivery 0 In the future I will pay more just not to use Dover
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
RW123
Site Experience Feedback
Nov 13, 2024
All very good and easy. Wish prices were lower.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
no thank you
Site Experience Feedback
Nov 13, 2024
it was ok. one item was out of stock. had to search for the specific item I wanted. Search came up with too many items and I wanted only that specific item.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Covino
Site Experience Feedback
Nov 05, 2024
My go to site for leather cleaner and conditioner
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mr. Covino
Post-Delivery Feedback
Nov 13, 2024
I use the Lexol on all my leather products, found it the best product on the market
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Horse Dad
Site Experience Feedback
Nov 13, 2024
Site was easy to login and was able to select the item easily.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessie
Site Experience Feedback
Nov 04, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessie
Post-Delivery Feedback
Nov 13, 2024
Great products but did pay for 24 hour delivery and product did not arrive on time. I was disappointed but the product did arrive the next day and I love the boots
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Chipper
Site Experience Feedback
Nov 13, 2024
Ordering from Dover Saddlery is quick and easy. I've been very pleased with the products I've ordered over the years, and I've always received them in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenn
Site Experience Feedback
Nov 13, 2024
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxx
Site Experience Feedback
Nov 06, 2024
Pleasant overall! The discount code showed at time of purchased but not on my receipt. When I called it was corrected immediately with a very friendly helpful associate named Michelle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxx
Post-Delivery Feedback
Nov 13, 2024
Easy to order and delivered on time!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 13, 2024
Was quick and easy as I know what my horse needs and how certain sheets fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
megan
Site Experience Feedback
Nov 13, 2024
I love Dover. I am constantly looking at everything they have on the website. I always love getting things because I know and trust that I will like the product. Unlike wondering from some other website you aren't familiar with, you may not love the product, but you will always love the products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BJR
Site Experience Feedback
Nov 03, 2024
It is easy to find what I'm looking for and purchase online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BJR
Post-Delivery Feedback
Nov 13, 2024
They had what I was looking for in stock and I received it on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Everything went great - wonderful sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan
Site Experience Feedback
Nov 13, 2024
It was easy to find the item I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Horseguy22
Post-Delivery Feedback
Nov 12, 2024
I ordered those boots I was looking for. I wish they had them in stock in the store but luckily I could find them online.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Rae
Site Experience Feedback
Nov 12, 2024
Easy to find what I was looking for. Simple and safe checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »