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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 441 - 460 of 9,327

Chris

Site Experience Feedback

Nov 13, 2024

easy to nogogiate

Mel

Post-Delivery Feedback

Nov 13, 2024

My diver package came so fast i’m so excited the box isn’t even jabbed up. Everything is so good!

Kate

Site Experience Feedback

Nov 13, 2024

Very great experience! Simple process and satisfied with purchase.

Dee

Site Experience Feedback

Nov 13, 2024

It was easy to navigate the site and I found what I needed quickly.

tim6798

Post-Delivery Feedback

Nov 13, 2024

Well, where do I begin the product I purchased was what we needed, the price was within the normal price everywhere. The only reason I used DOVER was not to pay for shipping since I have a local store in my area. After that the wheels fell off. First thing happened was FED-EX tried to deliver it before store hours 0942 on a Saturday, they tried to delivery again when the store was closed on Sunday until 1200. When they did finally get it I was notified late Monday from the online site it was ready to be picked up. Good thing I called, I would have been upset if I drove the 30 minutes to the store and not get my item. The person who answered the phone said yes we just got a ton of packages, however the person who receives inventory was off that day. I called again on Tuesday just to hear another excuse about how they can't find my package. They said we know its here but we have boxes everywhere. So, my nickel was up and reached out to the online chat and they said its there and I have to patient due to it is still on time with the scheduled delivery date. I said you are correct it was scheduled for Thursday and today is Wednesday but do not inform customers on Sat and Sun that item is out for delivery and do not send email to customers that item is ready for picked up. I told the online chat you will be rated accordingly. Price and Product are 10, Dover customer service and delivery 0 In the future I will pay more just not to use Dover

RW123

Site Experience Feedback

Nov 13, 2024

All very good and easy. Wish prices were lower.

no thank you

Site Experience Feedback

Nov 13, 2024

it was ok. one item was out of stock. had to search for the specific item I wanted. Search came up with too many items and I wanted only that specific item.

Mr. Covino

Site Experience Feedback

Nov 05, 2024

My go to site for leather cleaner and conditioner


Post-Delivery Feedback

Nov 13, 2024

I use the Lexol on all my leather products, found it the best product on the market

Horse Dad

Site Experience Feedback

Nov 13, 2024

Site was easy to login and was able to select the item easily.

Jessie

Site Experience Feedback

Nov 04, 2024

Great!


Post-Delivery Feedback

Nov 13, 2024

Great products but did pay for 24 hour delivery and product did not arrive on time. I was disappointed but the product did arrive the next day and I love the boots

Chipper

Site Experience Feedback

Nov 13, 2024

Ordering from Dover Saddlery is quick and easy. I've been very pleased with the products I've ordered over the years, and I've always received them in a timely manner.

Jenn

Site Experience Feedback

Nov 13, 2024

Easy and quick

Maxx

Site Experience Feedback

Nov 06, 2024

Pleasant overall! The discount code showed at time of purchased but not on my receipt. When I called it was corrected immediately with a very friendly helpful associate named Michelle.


Post-Delivery Feedback

Nov 13, 2024

Easy to order and delivered on time!

Kim

Site Experience Feedback

Nov 13, 2024

Was quick and easy as I know what my horse needs and how certain sheets fit

megan

Site Experience Feedback

Nov 13, 2024

I love Dover. I am constantly looking at everything they have on the website. I always love getting things because I know and trust that I will like the product. Unlike wondering from some other website you aren't familiar with, you may not love the product, but you will always love the products.

BJR

Site Experience Feedback

Nov 03, 2024

It is easy to find what I'm looking for and purchase online.


Post-Delivery Feedback

Nov 13, 2024

They had what I was looking for in stock and I received it on time.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Everything went great - wonderful sale

Susan

Site Experience Feedback

Nov 13, 2024

It was easy to find the item I wanted.

Horseguy22

Post-Delivery Feedback

Nov 12, 2024

I ordered those boots I was looking for. I wish they had them in stock in the store but luckily I could find them online.

Rae

Site Experience Feedback

Nov 12, 2024

Easy to find what I was looking for. Simple and safe checkout process.