Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 421 - 440 of 9,327
George
Site Experience Feedback
Nov 14, 2024
Check out didn't accept auto fill. So I had to manually type everything in. Very annoying
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
emi_b
Site Experience Feedback
Nov 14, 2024
This is my go-to site for all things horsey! Great quality and selection. Easy returns!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori M.
Site Experience Feedback
Nov 14, 2024
Website is easy to use and checkout. Nice supply of products and selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
E
Site Experience Feedback
Nov 14, 2024
Good, new what I was shopping for and was easily found on your website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jackie196602
Site Experience Feedback
Nov 14, 2024
This is a good website. Easy to follow and easy to use. Found everything I was looking for without any problems.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Equifit
Site Experience Feedback
Nov 13, 2024
I know Dover will stock the equifit products I need. Easy...and done.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KayKay
Site Experience Feedback
Nov 13, 2024
Selection good variety
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Marlize
Site Experience Feedback
Nov 03, 2024
I appreciate the deals I got today. As a single mother and the sport of horse riding being so expensive. The quality of your apparel is long lasting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marlize
Post-Delivery Feedback
Nov 13, 2024
Has everything you need for horse riders. My daughter and I are a year into horse riding journey and you are highly recommended by all her trainers and we’ve never been disappointed with product. Size tried to fit and quality. Only place we buy anything related to horses from. Love the clearance sales too when we can .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
working boots
Site Experience Feedback
Nov 05, 2024
All the info I needed to make the purchase was available, clear and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
working boots
Post-Delivery Feedback
Nov 13, 2024
I knew the paddock boots I wanted, and the style and size were available online. The purchase was easy, and delivery saved time. Win. Win. Win.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mackenzie
Site Experience Feedback
Nov 13, 2024
I’ve always loved Dover! Their variety of blankets and tack always meets my needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj
Site Experience Feedback
Nov 13, 2024
Lots of sizes were unavailable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Nov 13, 2024
Quick easy transactions, the website is easy to understand
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Positive experience. Item easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyler
Site Experience Feedback
Nov 13, 2024
Easy to find what I wanted and very happy with the options for expedited shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr
Site Experience Feedback
Nov 05, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oldtimer
Site Experience Feedback
Nov 13, 2024
Website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lg
Site Experience Feedback
Nov 13, 2024
Did not have product I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »