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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 421 - 440 of 9,327

George

Site Experience Feedback

Nov 14, 2024

Check out didn't accept auto fill. So I had to manually type everything in. Very annoying

emi_b

Site Experience Feedback

Nov 14, 2024

This is my go-to site for all things horsey! Great quality and selection. Easy returns!

Lori M.

Site Experience Feedback

Nov 14, 2024

Website is easy to use and checkout. Nice supply of products and selection!

Online Shopper

Site Experience Feedback

Nov 06, 2024

Love it

E

Site Experience Feedback

Nov 14, 2024

Good, new what I was shopping for and was easily found on your website

jackie196602

Site Experience Feedback

Nov 14, 2024

This is a good website. Easy to follow and easy to use. Found everything I was looking for without any problems.

Equifit

Site Experience Feedback

Nov 13, 2024

I know Dover will stock the equifit products I need. Easy...and done.

Online Shopper

Site Experience Feedback

Oct 30, 2024

easy

KayKay

Site Experience Feedback

Nov 13, 2024

Selection good variety

Marlize

Site Experience Feedback

Nov 03, 2024

I appreciate the deals I got today. As a single mother and the sport of horse riding being so expensive. The quality of your apparel is long lasting


Post-Delivery Feedback

Nov 13, 2024

Has everything you need for horse riders. My daughter and I are a year into horse riding journey and you are highly recommended by all her trainers and we’ve never been disappointed with product. Size tried to fit and quality. Only place we buy anything related to horses from. Love the clearance sales too when we can .

Online Shopper

Site Experience Feedback

Nov 13, 2024

Great

working boots

Site Experience Feedback

Nov 05, 2024

All the info I needed to make the purchase was available, clear and helpful


Post-Delivery Feedback

Nov 13, 2024

I knew the paddock boots I wanted, and the style and size were available online. The purchase was easy, and delivery saved time. Win. Win. Win.

Mackenzie

Site Experience Feedback

Nov 13, 2024

I’ve always loved Dover! Their variety of blankets and tack always meets my needs!

Dj

Site Experience Feedback

Nov 13, 2024

Lots of sizes were unavailable

Sam

Site Experience Feedback

Nov 13, 2024

Quick easy transactions, the website is easy to understand

Online Shopper

Site Experience Feedback

Nov 13, 2024

Positive experience. Item easy to find

Tyler

Site Experience Feedback

Nov 13, 2024

Easy to find what I wanted and very happy with the options for expedited shipping.

Dr

Site Experience Feedback

Nov 05, 2024

Easy

Oldtimer

Site Experience Feedback

Nov 13, 2024

Website was easy to use

Lg

Site Experience Feedback

Nov 13, 2024

Did not have product I was looking for