Dover Saddlery Reviews - 9,198 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 481 - 500 of 9,198
Kadee
Site Experience Feedback
Nov 11, 2024
very easy to use!:
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Sam
Site Experience Feedback
Nov 11, 2024
Very helpful had what I needed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 11, 2024
Surprised they offer such an easy to use site to pair with the store experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Sophia
Site Experience Feedback
Nov 11, 2024
I had a very good experience. Things were easy to find and the checkout process was clear and simple.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Mbelchic
Site Experience Feedback
Nov 11, 2024
It's always great! I've never had any complaints dealing with Dover-
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
thekelseyjoshow
Site Experience Feedback
Nov 11, 2024
My interaction on the site was very easy overall. i searched for what i was looking for and it was a quick and easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
h.m.
Site Experience Feedback
Nov 01, 2024
It was good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review ยป
h.m.
Post-Delivery Feedback
Nov 11, 2024
It was pretty good, and the products were of high quality.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review ยป
Blossom
Site Experience Feedback
Nov 11, 2024
Quick and easy process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 11, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Xtina
Site Experience Feedback
Nov 11, 2024
Everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Daisy
Site Experience Feedback
Nov 11, 2024
Super easy! they have a ton of fun stuff!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review ยป
Pitbull
Site Experience Feedback
Nov 11, 2024
Easily found the item my wife wanted for xmas. Super user friendly site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Nick
Site Experience Feedback
Nov 11, 2024
Extremely easy to navigate and super helpful with listing all apparel that is provided
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Surf City Girl
Site Experience Feedback
Nov 11, 2024
Easy transaction and product in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 11, 2024
good
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 11, 2024
Would not process purchase because of an address issue
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review ยป
Jinny
Site Experience Feedback
Nov 03, 2024
Good ๐๐ฝ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Jinny
Post-Delivery Feedback
Nov 11, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 11, 2024
easy, good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Annie
Site Experience Feedback
Nov 11, 2024
I ordered a gift that someone wants for Christmas. I always buy their gifts here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Anne E
Site Experience Feedback
Oct 31, 2024
I love Dover Saddlery! I have always had good luck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Anne E
Post-Delivery Feedback
Nov 11, 2024
Dover Saddelry has excellent high quality products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป