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Dover Saddlery Reviews - 9,198 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 461 - 480 of 9,198

Jhold

Site Experience Feedback

Nov 12, 2024

Was overall goodand easy to find everything I needed. No negative review applicable.

dozer22

Site Experience Feedback

Nov 12, 2024

My interaction with the website was pleasant. The website was easy to navigate and I ended up purchasing something.

Paige

Site Experience Feedback

Nov 12, 2024

Easy to find what I needed unlike other websites. Better prices than other websites

Kelly

Site Experience Feedback

Nov 12, 2024

Nice experience, buying gifts for the grandchildren

Sydney

Site Experience Feedback

Nov 12, 2024

The product was easy to order, just wish the processing time isn’t so long

Smart Horse

Site Experience Feedback

Nov 12, 2024

No additional comments

Online Shopper

Site Experience Feedback

Nov 12, 2024

Gone ordering for shipment to our granddaughter

RY

Site Experience Feedback

Nov 12, 2024

Overall good

Jean207

Site Experience Feedback

Nov 12, 2024

I like being able to pick up in the store. I'm used to the address check coming up to confirm everything is correct but since I’m picking up I guess it doesn’t matter. Also since I shop at Dover it would be nice to have an account come up. Very quick check out! Thx

beeker

Site Experience Feedback

Nov 12, 2024

I order online occasionally. Always quick and easy.

Rosie

Site Experience Feedback

Nov 12, 2024

N/A

Pc

Site Experience Feedback

Nov 12, 2024

Fine

Online Shopper

Site Experience Feedback

Nov 01, 2024

quick and easy to use!

Happy

Site Experience Feedback

Nov 12, 2024

Good I like the sales

Marty

Site Experience Feedback

Oct 30, 2024

It's always easy shopping on Dover. Never had a problem. Quality is always as expected and shipping is prompt.

TaraK

Site Experience Feedback

Nov 12, 2024

I love your store and website. Always easy to navigate and products are amazing

BeeBee

Site Experience Feedback

Nov 12, 2024

The website was easy to navigate. Good experience

Meg

Site Experience Feedback

Nov 12, 2024

Website was easy to negotiate, no oopsies.

Jeanette

Site Experience Feedback

Nov 12, 2024

nothing bad - would have liked free shipping though!

CeraBeara

Site Experience Feedback

Oct 30, 2024

Found exactly what i was looking for, size charts were easy to find and use


Post-Delivery Feedback

Nov 12, 2024

I needed new breeches, bummed I couldn't have them for my trip but my replacement should be here soon