Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 401 - 420 of 9,327
Nana
Site Experience Feedback
Nov 14, 2024
Great service when I screwed up
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
I come here for wave forks only since Noble no longer sells them directly. After a purchase my email box is inundated with Dover emails which irritates me to point of not doing any other business with this company. There are daily emails! It is far too many.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
HorsePoor
Site Experience Feedback
Nov 14, 2024
I would have liked to have the option for expedited shipping since the product was not available at the Chantilly Dover location
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abbie
Site Experience Feedback
Nov 14, 2024
Very happy with the website. Hoping all my items will get to my house in good condition
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 14, 2024
fast and easy!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Charles Owen Kylo helmet
Post-Delivery Feedback
Nov 14, 2024
The item I purchased was not available right away but was accurate in when it would be delivered in the near future so I waited for it to arrive and was informed through email on the shipping and delivery of it. The item was a Charles Owen Kylo helmet in medium
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tynne
Site Experience Feedback
Nov 14, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Friesiangirl
Site Experience Feedback
Nov 14, 2024
Very easy to order and seek out items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sgm527
Site Experience Feedback
Nov 14, 2024
The site was easy to maneuver and quick to checkout. I enjoyed the experience!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
carol
Site Experience Feedback
Nov 14, 2024
Goodf\
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mel
Site Experience Feedback
Nov 14, 2024
Wish there had been more colors and sizes M
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack the Lad, his golden years
Site Experience Feedback
Nov 14, 2024
I was thrilled to see free shipping. I liked the price point, first bridle I've purchased in 20 years. I may not have spent enough. Plenty of time before Christmas to return it and spend more. Dover was a public company for a time and I enjoyed being a shareholder and buying from " my " store. Once upon a time I attended a clinic with an olympic rider. He pulled out his Dover catalogue to show me what bit my horse would enjoy. Is there another English Tack retailer besides Dover?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aly K
Site Experience Feedback
Nov 14, 2024
Very good experience, I can always count on Dover to help with my gift needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Nov 03, 2024
I love how neat and organized it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary
Post-Delivery Feedback
Nov 14, 2024
Such a wonderful place
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kayjay
Site Experience Feedback
Nov 14, 2024
I came to the site looking for a saddle pad for a horse with high withers. I didn’t have color, brand, material, or anything in mind. Searching for a saddle pad resulted in a ton of results and it was a little overwhelming with how many results came up. Eventually after a lot of clicking and sorting I found one I liked and I’m super excited to try it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Q
Site Experience Feedback
Nov 14, 2024
Their dog coats last and last. My dogs love them and they look so cute out in the pasture with my horses wearing your blankets- I do try to match them. Great quality and fairly priced. I know what I get when I order from Dover Saddlery and happy every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dover Saddlery
Site Experience Feedback
Nov 14, 2024
Great experience! Easy to find items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »