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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 401 - 420 of 9,327

Nana

Site Experience Feedback

Nov 14, 2024

Great service when I screwed up

Online Shopper

Site Experience Feedback

Nov 14, 2024

I come here for wave forks only since Noble no longer sells them directly. After a purchase my email box is inundated with Dover emails which irritates me to point of not doing any other business with this company. There are daily emails! It is far too many.

HorsePoor

Site Experience Feedback

Nov 14, 2024

I would have liked to have the option for expedited shipping since the product was not available at the Chantilly Dover location

Abbie

Site Experience Feedback

Nov 14, 2024

Very happy with the website. Hoping all my items will get to my house in good condition

Deb

Site Experience Feedback

Nov 14, 2024

fast and easy!

Charles Owen Kylo helmet

Post-Delivery Feedback

Nov 14, 2024

The item I purchased was not available right away but was accurate in when it would be delivered in the near future so I waited for it to arrive and was informed through email on the shipping and delivery of it. The item was a Charles Owen Kylo helmet in medium

Tynne

Site Experience Feedback

Nov 14, 2024

good

Online Shopper

Site Experience Feedback

Nov 14, 2024

great

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good

Online Shopper

Site Experience Feedback

Nov 14, 2024

Great

Friesiangirl

Site Experience Feedback

Nov 14, 2024

Very easy to order and seek out items.

Sgm527

Site Experience Feedback

Nov 14, 2024

The site was easy to maneuver and quick to checkout. I enjoyed the experience!

carol

Site Experience Feedback

Nov 14, 2024

Goodf\

Mel

Site Experience Feedback

Nov 14, 2024

Wish there had been more colors and sizes M

Jack the Lad, his golden years

Site Experience Feedback

Nov 14, 2024

I was thrilled to see free shipping. I liked the price point, first bridle I've purchased in 20 years. I may not have spent enough. Plenty of time before Christmas to return it and spend more. Dover was a public company for a time and I enjoyed being a shareholder and buying from " my " store. Once upon a time I attended a clinic with an olympic rider. He pulled out his Dover catalogue to show me what bit my horse would enjoy. Is there another English Tack retailer besides Dover?

Aly K

Site Experience Feedback

Nov 14, 2024

Very good experience, I can always count on Dover to help with my gift needs

Mary

Site Experience Feedback

Nov 03, 2024

I love how neat and organized it is.


Post-Delivery Feedback

Nov 14, 2024

Such a wonderful place

Kayjay

Site Experience Feedback

Nov 14, 2024

I came to the site looking for a saddle pad for a horse with high withers. I didn’t have color, brand, material, or anything in mind. Searching for a saddle pad resulted in a ton of results and it was a little overwhelming with how many results came up. Eventually after a lot of clicking and sorting I found one I liked and I’m super excited to try it!

Q

Site Experience Feedback

Nov 14, 2024

Their dog coats last and last. My dogs love them and they look so cute out in the pasture with my horses wearing your blankets- I do try to match them. Great quality and fairly priced. I know what I get when I order from Dover Saddlery and happy every time

Dover Saddlery

Site Experience Feedback

Nov 14, 2024

Great experience! Easy to find items