Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 381 - 400 of 9,327
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Site Experience Feedback
Nov 15, 2024
its always easy to order from Dover Saddlery. I've been getting things from them for 25 years and never a problem. Our horse is 35 now and we don't ride so my needs are less but I always order from here when I need something
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
None
Site Experience Feedback
Nov 15, 2024
I hope this works, I couldn’t order this item directly from your store
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
KB
Site Experience Feedback
Nov 15, 2024
Priced check several items across several sites and found this site to be the cheapest overall when it came to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Belle
Site Experience Feedback
Nov 15, 2024
I love Dover saddlery and all of the available products. I can’t wait to receive my freedom feeders! I wish you had shop pay or Apple Pay options but other than that the ordering was great and user friendly!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Leahjeanjean
Site Experience Feedback
Nov 15, 2024
This website is very easy to navigate and find what you need. It is well categorized and I have never been dissatisfied with a purchase from dover saddlery! High quality items at affordable prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KateCME
Site Experience Feedback
Nov 15, 2024
Would like to see broader size ranges for horses and riders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Customer from Kalamazoo!
Post-Delivery Feedback
Nov 15, 2024
The gloves were perfect and arrived on time - very important because she had a dressage show two days after the scheduled delivery date!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
AB
Site Experience Feedback
Nov 06, 2024
Everything went smooth and easy to purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AB
Post-Delivery Feedback
Nov 15, 2024
I bought the yxs protective vest for my 10 yo and at first I thought it looked too small, but once she tried it on and after adjusting it fits great! I love how light it is and that you can adjust it. Would recommend!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
mso
Site Experience Feedback
Nov 15, 2024
Very efficient, uncomplicated, quick.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
sal
Site Experience Feedback
Nov 14, 2024
i love dover they make everything vary easy and straightforward. i 100% recommend them if your ever looking for something they have. great products overall this is a repurchase for me and i love this product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
Good experience, but limited items for men.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CGough
Site Experience Feedback
Nov 14, 2024
Was hopeful there would be more sales, but glad we could find some options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 14, 2024
It was easy and quick to find and purchase the item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tn carol
Post-Delivery Feedback
Nov 14, 2024
Prompt shipment; cheerful return to store of one item
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Anonymous
Site Experience Feedback
Nov 14, 2024
I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Nov 14, 2024
Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JT
Site Experience Feedback
Nov 14, 2024
Very good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LCR
Site Experience Feedback
Nov 14, 2024
I was able to compare the product I was looking for with the options in my price range and was able to find what I needed, which was a good brand, at an affordable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rosey
Site Experience Feedback
Nov 14, 2024
easy to use and find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »