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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 381 - 400 of 9,327

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Site Experience Feedback

Nov 15, 2024

its always easy to order from Dover Saddlery. I've been getting things from them for 25 years and never a problem. Our horse is 35 now and we don't ride so my needs are less but I always order from here when I need something

None

Site Experience Feedback

Nov 15, 2024

I hope this works, I couldn’t order this item directly from your store

KB

Site Experience Feedback

Nov 15, 2024

Priced check several items across several sites and found this site to be the cheapest overall when it came to check out.

Belle

Site Experience Feedback

Nov 15, 2024

I love Dover saddlery and all of the available products. I can’t wait to receive my freedom feeders! I wish you had shop pay or Apple Pay options but other than that the ordering was great and user friendly!

Leahjeanjean

Site Experience Feedback

Nov 15, 2024

This website is very easy to navigate and find what you need. It is well categorized and I have never been dissatisfied with a purchase from dover saddlery! High quality items at affordable prices!

KateCME

Site Experience Feedback

Nov 15, 2024

Would like to see broader size ranges for horses and riders.

Happy Customer from Kalamazoo!

Post-Delivery Feedback

Nov 15, 2024

The gloves were perfect and arrived on time - very important because she had a dressage show two days after the scheduled delivery date!

AB

Site Experience Feedback

Nov 06, 2024

Everything went smooth and easy to purchase.


Post-Delivery Feedback

Nov 15, 2024

I bought the yxs protective vest for my 10 yo and at first I thought it looked too small, but once she tried it on and after adjusting it fits great! I love how light it is and that you can adjust it. Would recommend!

mso

Site Experience Feedback

Nov 15, 2024

Very efficient, uncomplicated, quick.

sal

Site Experience Feedback

Nov 14, 2024

i love dover they make everything vary easy and straightforward. i 100% recommend them if your ever looking for something they have. great products overall this is a repurchase for me and i love this product!

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good experience, but limited items for men.

CGough

Site Experience Feedback

Nov 14, 2024

Was hopeful there would be more sales, but glad we could find some options!

Chris

Site Experience Feedback

Nov 14, 2024

It was easy and quick to find and purchase the item.

Online Shopper

Site Experience Feedback

Nov 14, 2024

All good

tn carol

Post-Delivery Feedback

Nov 14, 2024

Prompt shipment; cheerful return to store of one item

Anonymous

Site Experience Feedback

Nov 14, 2024

I like it.

Kat

Site Experience Feedback

Nov 14, 2024

Loved it!

JT

Site Experience Feedback

Nov 14, 2024

Very good

LCR

Site Experience Feedback

Nov 14, 2024

I was able to compare the product I was looking for with the options in my price range and was able to find what I needed, which was a good brand, at an affordable price.

Rosey

Site Experience Feedback

Nov 14, 2024

easy to use and find what I was looking for