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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 28, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Dover Saddlery

Showing 361 - 380 of 9,327

Reags

Site Experience Feedback

Nov 15, 2024

It was good and easy

Johnna

Site Experience Feedback

Nov 15, 2024

Great options!

M

Site Experience Feedback

Nov 15, 2024

Quick, easy

Hannah

Site Experience Feedback

Nov 15, 2024

The Dover Saddlery website is easy to use and specific on product detail, pricing, etc… I’ve never had an issue with the website. Their customer service is amazing, employees are very friendly.

J

Site Experience Feedback

Nov 15, 2024

It was very nice

Road Warrior

Site Experience Feedback

Nov 15, 2024

I saw a FaceBook post where someone recommended the Turbo Dry sheets/coolers for using on sweaty horses in the winter. I was excited to see my horse’s size was in stock and ordered it immediately. Equestrians are top notch for talking up products! I’ve got a shaggy Morgan in training this winter, it’ll be put to good use!

Online Shopper

Site Experience Feedback

Nov 15, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 15, 2024

Never have had any issues with Dover Saddlery, service is always top notch and is my go-to for horse stuff. My only wish is that they carried more men's riding clothes in-store near me, have to order online.

Wyatt

Site Experience Feedback

Nov 15, 2024

There was a good selection

Casey J

Site Experience Feedback

Oct 18, 2024

Quick and easy, love this site

Lee

Site Experience Feedback

Nov 15, 2024

All good! Thank you

Leenie

Site Experience Feedback

Nov 15, 2024

Your ordering information from the clearance was difficult to maneuver

Mongow

Site Experience Feedback

Nov 15, 2024

I find shopping with Dover Saddlery easy and simple navigate the website . I like that !!

Feather

Site Experience Feedback

Nov 03, 2024

It was hard to get from my cart back to the Flash Sale items.


Post-Delivery Feedback

Nov 15, 2024

Good products and reasonable prices.

Online Shopper

Site Experience Feedback

Nov 15, 2024

missing sizes!

DK

Site Experience Feedback

Nov 15, 2024

Thank you for an easy online shopping experience-

viv

Site Experience Feedback

Nov 15, 2024

quick and easy

Sheila B

Site Experience Feedback

Nov 15, 2024

I wasn't shopping with a gift card from an exchange in which the item was not available in my size. It was disappointing to not be able to get the smaller size. I then selected a jacket to wear this winter during riding lessons.

Aubrey

Site Experience Feedback

Nov 15, 2024

Dover Saddlery is my favorite horse store. I'm so excited about the new Batavia location as well! I grew up going to the Libertyville location.

Online Shopper

Site Experience Feedback

Nov 15, 2024

Easy to use