Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Dover Saddlery
Showing 361 - 380 of 9,327
Reags
Site Experience Feedback
Nov 15, 2024
It was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johnna
Site Experience Feedback
Nov 15, 2024
Great options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M
Site Experience Feedback
Nov 15, 2024
Quick, easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hannah
Site Experience Feedback
Nov 15, 2024
The Dover Saddlery website is easy to use and specific on product detail, pricing, etc… I’ve never had an issue with the website. Their customer service is amazing, employees are very friendly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Site Experience Feedback
Nov 15, 2024
It was very nice
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Road Warrior
Site Experience Feedback
Nov 15, 2024
I saw a FaceBook post where someone recommended the Turbo Dry sheets/coolers for using on sweaty horses in the winter. I was excited to see my horse’s size was in stock and ordered it immediately. Equestrians are top notch for talking up products! I’ve got a shaggy Morgan in training this winter, it’ll be put to good use!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
Easy to use
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
Never have had any issues with Dover Saddlery, service is always top notch and is my go-to for horse stuff. My only wish is that they carried more men's riding clothes in-store near me, have to order online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Wyatt
Site Experience Feedback
Nov 15, 2024
There was a good selection
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Casey J
Site Experience Feedback
Oct 18, 2024
Quick and easy, love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lee
Site Experience Feedback
Nov 15, 2024
All good! Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Leenie
Site Experience Feedback
Nov 15, 2024
Your ordering information from the clearance was difficult to maneuver
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Mongow
Site Experience Feedback
Nov 15, 2024
I find shopping with Dover Saddlery easy and simple navigate the website . I like that !!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Feather
Site Experience Feedback
Nov 03, 2024
It was hard to get from my cart back to the Flash Sale items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Feather
Post-Delivery Feedback
Nov 15, 2024
Good products and reasonable prices.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
missing sizes!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DK
Site Experience Feedback
Nov 15, 2024
Thank you for an easy online shopping experience-
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
viv
Site Experience Feedback
Nov 15, 2024
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sheila B
Site Experience Feedback
Nov 15, 2024
I wasn't shopping with a gift card from an exchange in which the item was not available in my size. It was disappointing to not be able to get the smaller size. I then selected a jacket to wear this winter during riding lessons.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Aubrey
Site Experience Feedback
Nov 15, 2024
Dover Saddlery is my favorite horse store. I'm so excited about the new Batavia location as well! I grew up going to the Libertyville location.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »